Quote:
Originally Posted by OminouSS
I don't think I suggested anything counter to your point Crabman, but maybe you're speaking generically. I do have a question for you as it seems you have first hand experience on the litigation side. Can a service manager deny a warranty repair based on evidence s/he observes or must a GM rep make that call?
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I don't know. I am not an attorney and I have only the one experience which gives me the general information I shared above but leaves me far from expert. A service manager denied and then later a Chrysler rep came in and looked at my truck. Whether the latter step was required I cant say and I'm not sure if it would apply across differing brands. You cant know what you're up against without getting legal advice from an attorney experienced in this type of litigation. If previous cases closely addresses your situation you have some hope of derailing the train early before things get rolling or will know that you have little hope and should let it go. If not you have no choice but to choose between the paths available in your state to make your argument.
What I was referring to is that a mod friendly dealer is good in many respects but they do not have any say when it comes to the pricey stuff. The dealership cant order parts or get paid for labor without an OK from one of these reps which leaves their mod friendliness or lack of the same, moot. You cannot rely on them to cover you no matter how mod friendly.
My purpose in posting was to try and get people to understand that in the real world the M&M act isn't so helpful as many think and to dispel the misconception that the dealership can take care of you when things get ugly which isn't true. If you browse these car forums as I do you occasionally see some folks who took a big hit. On the M3 forums for instance one fellow blew a motor, if I recall correctly the replacement was 25k. He didn't have it and the car sat two years during which he had to make his car payment on it trying to save up the money to pay for the motor because he couldn't sell the car. With what he owed and the cost of the motor the car was worth less than the payoff. Not a good place to be. It's the most extreme case I have come across and I think its very unlikely. Move the concept here, imagine the cost of a motor, if a person couldn't afford to fix his car with that blown motor should he/she perhaps not make that mod? That's for that person to decide but they should go into with their eyes open and without any misconceptions about the situation if things go bad.