[Black2SSConv]

Originally Posted by RSKUSTOMZ

So, I ordered mine August 5th from Cultrag Performance for a great price, got a emailed confirmation stating they had them on order with a 10 day estimated delivery to THEM and then would ship to me that same day......I emailed them yesterday afternoon just asking if they had an updated status since yesterday made the 10th day being the 15th, and this was the reply email I received....
"10 business days. I wrote to you on the 5th that it would be that long. The 5th doesn't count since it is the order processing day. At any rate, it has been 6. When they get in, they get in, and then we ship same day.

Gene."

Needless to say I immediately called them this morning and cancelled my order all together and got hung up on. I've been in retail customer service for over 24 years and am a Automotive Restyling Shop owner myself and have NEVER spoken to any of my customer's with that much rudeness, whether the customer is right or not, you never show disrespect or attitude towards them, it's just NOT good business.
Then only reason I am posting this is just to let our forum members be ware, pricing is not all that matters whenever ordering parts, there needs to be reliable customer service behind that as well. In addition, I ordered my taillights from my local GM parts warehouse, paid only $30 more than I had already paid Cultrag, and had them in my hands 2 hours later.

I ordered mine on the 8th, called today (10 business days later) and got told GM shipped them Friday the 12th, they'll ship them when they get there. Cancelled my order, call thatgmpartsguy and already have a tracking number. He said he had 60 on hand and 20 more on it's way. I told the guy that I cancelled my other order because it was taking too long and he simply asked "Cultrag"...