OK. I found some shipping answers.
Watch the video here:
http://www.jackcooper.com/about/profile-mission
I can't get the whole video to play without it locking up. I can't get past the part where Zoe enters the family company to fix everything from the prior generations. LOL (Hey, I said I found some answers. I did not say if they were positive or negative)
You have a company that has gone from 120 employees in 2008 to over 4,000 in 2015. That is huge growth and there WILL be growing pains.
It is interesting that they claim to "have solved the industries toughest logistics challenges".
It's Friday. I am tired of working. I am sitting in front of a computer. My car is just sitting somewhere in a parking lot and has been for weeks. What else am I going to do?