I can say that without this forum, Becky, and others support, I would have left the dealer after they lied to me for four weeks straight, gone to a Ford lot, and been in a convertible Mustang right now.
GM still has huge challenges with customer service and customer engagement. At every turn there is this notion that they can't or won't engage you and so many limitation on how and what info. They hand off issues back to the dealer rather than becoming the bridge to resolution with THEIR representative and me as THEIR customer. It is beyond frustrating - it may eventually prove to be much worse.
Why is Apple and Google garnering so much attention about building cars? Because stodgy old car manufacturers combined with greedy, lying, and conniving independent dealers means there is a huge opportunity for disruption in this industry. And it will happen - and soon.
If GM were smart, they would offer a $99 tracking package for buying your new 'baby':
- Status updates at every status change
- Access to your OrderWORKBENCH online
- Web cam shots at strategic points when you order comes down the line
- The initial completed car shot as it rolls out the factory
- Access to limited QC notes - to let you know they are fixing something
- Notice of scheduled shipping by rail or transport
- Notices of shipment
- Notice of receipt by the dealer
You don't have the Corvette experience so create it in the virtual world. It would reduce customer service costs, increase brand loyalty, and generate revenue.
But hey, then what would we do all day? Oh yea, work, earn more money, so I could also buy a Vette.
All in my dreams.....Dough!!!!!
