[DRKS1D3]

Originally Posted by MarylandSpeed

We have 1-3 lines that are bad right now with delays. The rest is shipping very quick.

On all Kooks products, the delay is noted in the shipping/manuf. notes tab of each product description, the order terms you agree to at checkout, and we send you an email. Plus if you call and order over the phone, it discussed and put on your invoices. The only places that have Kooks in stock right now do because they charge a ton.

If you call here wanting to throw money around, and pay the same as everyone else charges, we would be glad to find a way to get your order to you faster. However on the free coating/discounted orders, we have to wait for stock to come in for it to make sense for us.

A lot of these lines are hand made 10-30 units at a time. So when you hit the busy time of the year, more gets sold than can be made and a running backorder happens. Throw in, we are the only place that offers reasonably price coating, and that can double ETAs.

If you watch our marketing, we practically beg people to order in the fall and winter because things are slow then and orders are filled faster. However it is the same every year, people order headers when it is warm, and their tax return hits, and get mad they have to wait.

One thing people don't get, which is super frustrating is the only way to prevent backorders is charge more. I could charge more, make the same money, and sell a bit less. The backorder would go away pretty fast. I don't want to do that because I like bringing people value to my customers....but threads like this are disheartening. It straight makes you want to find out who placed the order, cancel it, and refund them, so they can go pay more to have the same wait elsewhere.

We did recently have scenario where the stepped headers Kooks only makes or us were backordered for a few months. The issue there is we will have 3 sit on the shelf for 3 months, then all the sudden you sell 10. Then we have to order more and that took a while. They are in stock now however and shipping immediatly.

Originally Posted by pyroguy

You tell them!! I'll keep ordering from you guys because like you said, you like to bring value to the customers. Everything shy of a Bo White throttle body, which I ordered from Bo direct, and my cold air intake on this car, which I bought used from the forums, I've ordered from you and I will continue to order from you. Keep up the awesome prices and service!