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When XM/Sirius merged they shut down a really big call center up in Canada and one in I think Ohio. Not sure but someone told me they only have one left in the US. After that 90% of their calls go to banglapakispoon or where ever. Dis es B R I AAA N how may I help you this evening (it's 10am where you are calling from...) Yeah, ok brian.
While their service is ok their customer service is so atrocious we always let the trial expire and never reup it. If their audio quality improved even by 40% and customer service by 80% we would consider it but we just stream music or use devices. The cost for XM is more than it costs us to just add data to our device plans.
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