[FlightSoftware]

Mr. Wyndham makes excellent points. And knowing some engineers myself, I'm sure Chevrolet is doing everything they can to find and fix stuff as quickly as possible.

Unfortunately, the public face of Chevrolet (and nearly every other car manufacturer) appears to be individual, privately owned dealerships. And those dealerships can (and very often do) suck. I think some of the ire we see here is the result of bad experiences with a dealer, rather than the company. Imagine the difference if the -dealer- had simply said "Yup, that's unacceptable, and we're going to fix this whatever it takes". Maybe they can't, maybe Chevy won't back that. Maybe Chevy wants their dealers to respond this way, and the dealers are the problem. I don't know. ALL I know is there's a problem with how some dealers are handling problems like this.

People get mad when they spend $$$ and feel like they have no recourse when a serious problem is discovered. The intermediate layer of privately owned dealerships is a big part of that problem. I wonder if it frustrates Chevrolet as much as it can frustrate us?

I'm guessing the anger directed at the "QA people" is because we tend to view them as the last line of defense. We KNOW the dealer isn't going to be any help, so we hope the factory catches any problems before they get to the dealer. Because once it's out in the wild, we're probably screwed.