Quote:
Originally Posted by hopin to cash
Did I get your attention?
Hear what's up...
Trade my Camaro and Sonic for a 2014 Silverado double cab Z71 on Monday afternoon (1/27).
Great guys and nice dealership that didn't take to much of an advantage of me trading 2 for 1.
They were to deliver truck to my house Monday night while I was at work and meet my wife and take both cars.
My wife and picked out truck on Saturday and I finalized all paper work and made deal on Monday.
When they brought truck over Monday night the salesmen said they scratched it and he would advise Tuesday morning when we could get to body shop.
OK shit happens, move on right?
Monday night when I get home I want to sit in heated seats and play with entertainment center and just gloat in my own glory. Truck will not start...
After numerous turns of key finally starts right up. Wife takes truck to work in the morning and at 4:00 p.m. Tuesday calls me and says truck won't start. She flags down her friend leaving work to get a ride and tries one more time and truck starts right up.
Called GM customer service line Wed. morning at 8:00 a.m and they said they will contact service manager at my dealership and have him call me. I said I am taking truck to dealership at 9:00 a.m and I want something to drive with heated seats and runs. They obliged and said they would contact when ready.
Now after thinking this through do I really want a $44k TRUCK that has 30 miles on it with a scratch all the way to the bare metal in the middle of the drivers door and has not started twice out of three times we wanted to use it?
I left message on GM customer service line after calling 3 times and getting my contacts voice mail each time. Called my dealer today and said I want another truck just like the one we bought with no scratch and starts. He said he would talk with sales manager and advise in AM Friday.
Where do I go from here if things go south and they will not give me another new truck? Lawyer up now or press the issue myself?
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Sincere apologies to hear about the new vehicle concerns. I definitely understand your displeasure and saw that you've already contacted our GM customer service phone agents regarding these matters. Keep us posted on this situation and don't hesitate to contact me privately if you have additional questions.
Kind regards,
William R.
Chevrolet Customer Care