Long story...
Nov 08: car accident (all in the underside of engine). mechanic estimated 3-5 days to fix everything.
took over a month...and it was still missing a new throttle body cable.
march 09: they FINALLY ordered the correct cable (after 2 wrong ones) and i had to keep calling them because they never contacted me
later that same day someone noticed my under engine guard was hanging off, practically dragging (its about 15+ sq ft of hard plastic, if that came off on the highway i don't wanna know what cud have happened) and that cover was in the estimate! they charged my insurance but put the old one on.
i was really pissed off @ this point but i'm a nice guy so i told them just to order it and end this whole thing.
june 09 (yesterday) PS pump seized up - the radiator fan (they replaced) had been rubbing against the PS line and made a whole, drained the fluid.
i call their shop bcuz i figure its the stuff THEY worked on (fan, PS pully, and 2 other hoses and cables next to the PS line) they send out a tow truck and bring my car to their shop free of charge.
TODAY: i get a call from the mechanic trying to charge me $960 for the pump, line, and TOW...i told him i think it was their fault. he said 'no, its most likely caused by an engine mount because i think the engine was moving around when it shudn't be"
me- 'didn't u replace an engine mount too?"
him- 'no'
[btw, i STILL havn't gotten that under engine gaurd/cover]
so i checked the claim paperwork. they charged USAA for an engine mount as well!!
i've never even given complained to a manager about bad service...but i'm ready to take this mechanic to court. this is BS!