Quote:
Originally Posted by The_Blur
That experience may be in the form of telemarketing, in which case they already hate you because you've probably cussed at them or hung up on them at their last job. While they say that they are people's persons at the interview, the truth is that this is the only field in which they have experience and they might not like you at all just for calling. This is the first reason that you need to be nice when making a complaint or asking for help.
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You know what? If they hate their job or the people they're dealing with THAT much, they should consider a carreer change. And if no information is available, or they can't give it to you, why the heck are they there answering the phone anyways?? I understand your point, and they should not be verbally abused, but if they really dislike the job that much, they should get training and work in some other field.