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Zhawk · 06-05-2009, 12:57 PM

Thanks for posting this. I TRY to be nice when I call for support and if the person on the other end is polite then even if things are horribly wrong (like a few calls to a certain bank) I will stay polite and nice even if I have to explain the problem numerous times or in different ways.
I tend to remind myself that their job if very similar to what I have to deal with when I have to talk directly to a pilot about what is wrong with one of the airplanes. They had a problem and are not happy about it, I am there to try to fix it for them. Its not always smooth but keeping both in mind helps me keep my cool.

One last thing, if the person at the help desk/customer service center has remained polite then I always tell them 'thank you and I hope your day goes well.'

06-05-2009, 12:57 PM	#5
Zhawk Iroc's Love Slave Drives: 3 Camaros, 1 Vette, a Buick, & a 57 Join Date: Jul 2008 Location: Lost Posts: 311 View My Garage	Thanks for posting this. I TRY to be nice when I call for support and if the person on the other end is polite then even if things are horribly wrong (like a few calls to a certain bank) I will stay polite and nice even if I have to explain the problem numerous times or in different ways. I tend to remind myself that their job if very similar to what I have to deal with when I have to talk directly to a pilot about what is wrong with one of the airplanes. They had a problem and are not happy about it, I am there to try to fix it for them. Its not always smooth but keeping both in mind helps me keep my cool. One last thing, if the person at the help desk/customer service center has remained polite then I always tell them 'thank you and I hope your day goes well.' __________________ Camaros:87 IROC-z, 95 Z/28, 2010 RS/SS Corvettes: 90 Vert Has anyone seen my sanity? I am hiding from it and don't want it sneaking up on me!