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*GTAHVIT* · 12-31-2008, 09:33 PM

Ok,

To be clear. FL diminished value system is mandated for all insurance companies. And no it isn't negotiable. They enter in the numbers and a calculation spits out the DV amount. I can try and refute that and get more money but it takes a lot of work and the calculation is usually pretty close.

I will be asking for reimbursement of Vacation Time I have used. I may make a "General Claim" I haven't made up my mind. I have a history of head aches and I don't think it's been any worse since the accident. I was run down for two days after the accident, which suprised me. I've flown in Helicopters for nine years with some pretty hairy landings that were worse than the accident and didn't feel as bad as I did after the crash. My doctor said it could have been from comming down off the adrenalin high after the crash. But the bottom line is I feel just fine. So, I'm undecided.

Now, here is my complaint. And it is completely a customer service complaint.

My adjuster has failed to return any of my calls. Has cancelled, and in one case backdataed my rental car. They've denied payment to their own preferred repair center and sent me the check to sign over to the repair center. Which wouldn't normally be a problem but I didn't know that. So, I just get a check in the mail from Libery Mutual and I'm wondering WTF is this. My car is still getting repaired and the rental has been cancelled. So, I'm thinking they just cut me off. It took me 4 hours on the phone to sort that out.

I've spoken the the Team Lead for my adjuster office in FL and they agreed that I have had problem that make no sense and they will continue to work to straighten it all out. Meanwhile the rental company continues to bill me because Liberty Mutual keeps canceling my rental, and Liberty Mutual has yet to get my money back...

So, you can see my frustration. I don't think they are ripping me off. But they certainly aren't managing my claim very well. So this may figure into my General claim ammount.

Any advice on how to handle this?

12-31-2008, 09:33 PM	#69
GTAHVIT Blessed Drives: 2013 Sonic RS MT Join Date: Dec 2007 Location: Saint Augustine FL Posts: 28,441 View My Garage	Ok, To be clear. FL diminished value system is mandated for all insurance companies. And no it isn't negotiable. They enter in the numbers and a calculation spits out the DV amount. I can try and refute that and get more money but it takes a lot of work and the calculation is usually pretty close. I will be asking for reimbursement of Vacation Time I have used. I may make a "General Claim" I haven't made up my mind. I have a history of head aches and I don't think it's been any worse since the accident. I was run down for two days after the accident, which suprised me. I've flown in Helicopters for nine years with some pretty hairy landings that were worse than the accident and didn't feel as bad as I did after the crash. My doctor said it could have been from comming down off the adrenalin high after the crash. But the bottom line is I feel just fine. So, I'm undecided. Now, here is my complaint. And it is completely a customer service complaint. My adjuster has failed to return any of my calls. Has cancelled, and in one case backdataed my rental car. They've denied payment to their own preferred repair center and sent me the check to sign over to the repair center. Which wouldn't normally be a problem but I didn't know that. So, I just get a check in the mail from Libery Mutual and I'm wondering WTF is this. My car is still getting repaired and the rental has been cancelled. So, I'm thinking they just cut me off. It took me 4 hours on the phone to sort that out. I've spoken the the Team Lead for my adjuster office in FL and they agreed that I have had problem that make no sense and they will continue to work to straighten it all out. Meanwhile the rental company continues to bill me because Liberty Mutual keeps canceling my rental, and Liberty Mutual has yet to get my money back... So, you can see my frustration. I don't think they are ripping me off. But they certainly aren't managing my claim very well. So this may figure into my General claim ammount. Any advice on how to handle this? __________________ Click image to see build thread. PQ - "the love of cars. It's a boys first step toward manhood and a mans last hold on boyhood." Fbodfather - "We do not want to use the Z28 moniker on a car that does not deserve this hallowed name." The_Blur - "Let's not confuse competitors with equals."