[sscentex]

Your computer needs to be connected to the internet while you are trying to read the file. If you’ve got that and it’s still not reading, you may need to resync the dongle or open a ticket with HPT.

If the software is telling you the battery is low, you should probably put the battery on a charger overnight and then try again.

Make sure the car is on and the engine is off. I don’t think it’ll pull it while the car is running.