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I had the same experience with them; I was looking for a part they had listed on their site for $500 cheaper than everyone else, so I reached out numerous times to figure out if they actually had the product in stock. Several phone calls, numerous messages through FB messenger to Ben. Months later, when I found that part used (and it was already installed on my car), I received a message from him on Facebook telling me they do not have it.
I wouldn't even be mad if I got a timely response, the issue was it took literal months to get ANYTHING. I probably called their phone 25 times over a month long period, and it just sends you straight to voicemail every time.
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