[Hostile_1LE]

I am wondering if anyone here has ever dealt with Wilkes Performance in Rainbow City, Al. And how the service was?

Currently I’m in a very unfortunate situation, I will tell the full story below.

I bought a completely stock 2007 Z06, and I wanted to get the heads “fixed” locally. I found Wilkes Performance because my good friend’s uncle works for a shop next door called Gen3 Performance. So I got a quote from them for valve guides, exhaust valves, and resurfacing. I was told they would be done in a week or less, and every one in the shop told me it was a very light/easy job. Well a week rolls around (after dropping them off) and they hadn’t even touched them. I had only called them to ask what thickness gaskets they recommended based off how much they were removing from the heads (there answer in full was “cometic is good” and nothing more). I tried to call them back the next day, as I wanted to see if they had finished the resurfacing so I good get a gasket ordered, and they didn’t answer my phone. So immediately I called with my dad’s phone and they answered right away. Asked my question and they had yet to resurface them. 2 days later I wanted to call again to check on them, but they didn’t answer my dad or myself, so I had a friend call them and they answered right away again. They said they had the guides in and were working on the valve seats, and that they still needed resurfacing and that “they would be done either by the end of today or tomorrow”. I called back the same day, using my mom’s phone for the same reasons above. I asked if they would be done by tomorrow for sure and that if they aren’t done by the end of tomorrow I would like the heads back”. The man on the phone said “alright come get them” and immediately hung up on me. AT NO POINT HAVE THEY EVER REACHED OUT TO ME (at all) AND INFORMED ME OF ANY DELAYS WHATSOEVER.

So two questions:
1. Has anyone ever had something like this happen to them?
2. What should I do?

I REALLY hate talking bad about a shop, especially on the internet, but I find this behavior completely unacceptable, even more so for a business. I am afraid that they will try to hold my cylinder heads hostage based off of the hostile tone.