Quote:
Originally Posted by JSH
So far, LME is as impressive as any vendor I've dealt with. As is KaTech, who would have had this sale had they had the parts in stock.
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I wish I could second your glowing endorsement of LME. I know that they have a stellar reputation, but I'm genuinely disappointed in how they treated me when one of the CID heads I purchased from them developed a coolant leak due to a casting flaw. I installed the heads and was breaking in a new motor when I noticed steam coming from the exhaust. I pulled the head and had it pressure checked. The coolant leak was caused by a casting flaw that didn't show up until a couple of heat cycles.
I returned the head to LME. They assembled a replacement head and returned it to me within a few days. I respectfully requested reimbursement for the pressure check, parts and consumables needed to r&r the head. I submitted an itemized list of parts and consumables that totaled around $350 or so, if memory serves. Nothing but crickets from LME.
It's not the money that upset me, it's the principle of the thing. I do all of my own labor, however, if I was paying a shop to pull the blower, replace the head, and reassemble everything I really woild have been pissed. I don't think that asking for help with the parts and consumables was at all out of line.