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It is really painful.
When I bought my car they slammed the door and damaged the paint.
I had to listen to them say I needed to be happy because "they gave me a good deal".
I got the first oil change. No tire rotation by my request. Miles were input wrong in the computer. Now the carfax will look wrong. They did that with my other car too, now I have a gap in the reports.
I think all this is on purpose and helps revenue. People are more likely to trade in if they can't keep their car well mantained or don't trust service / mechanics.
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