Quote:
Originally Posted by R1jamn
Update:
The general manager just called me. We had a good discussion.
He read my email and viewed the photos and the videos.
I had very specific questions and he answered them all for me.
He stated that the vehicle did not have any damage when it arrived and that GM is required to let him know if a vehicle has damage prior to being delivered.
He said that GM did not disclose any damage to him on this ZL1.
He also stated that the ZL1 did not get damaged while at his dealership.
He also stated that the ZL1 was not repaired by his dealership or any business he contracts with for repairs.
Now that we had that out of the way, he said that he wants to make this right.
He will start an email conversation with his team and that he will include me in the emails so as to be transparent and to resolve this.
I informed the general manager that I am not local to his area or dealership.
The general manager then said he will get with a General Motors rep to help with this.
This is refreshing news.
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"He also stated that the ZL1 did not get damaged while at his dealership."?
What does that leave? Sounds like he's saying it arrived without damage and didn't get damaged at his dealership or with anyone they contract with, therefore he's saying it happened while in your hands, so he's blaming you right?