[radz28]

I had a great experience with the dealer I found and bought from. I flew 500-miles to get this car. I was up front, prompt with what I said I'd do, and they went right along. It wasn't until I arrived to pay/pick-up the car that I learned they never sold a car on-line like they had for me. The whole purchase experience was great. Except...

My car came with dealer-installed locking lug nuts. After I got home a day or so later, I went to pull off one of the front wheels (to check-out the HUGE brakes and stuff) and the lock was hand-tight. My wife and I drove 500-miles with loose lug nuts (I checked the other 3, and they were all loose, too). I complained to my sales reps' about the safety-aspect and that I worried my brakes could have warped, too (there's a long down-hill grade that goes on for tens of miles that you have to drag your brakes on). They were quite receptive. They didn't know, but I already completed the survey with highest ratings, but they must have known about the survey, and it must have been significant, because they offered me to choose a "gift" from the accessory catalog. They approved and (even though getting my "gift" wasn't a smooth process...) I got my "gift" for my troubles (they also left the spring spacers in, which I didn't actually mind too much about).

Point is: it seems these surveys are important. Were I you, I'd give them an opportunity to try to make things right, if you're still open to that. If they don't care, blast them, lol. I hate to say it, but sometimes that's the way it is. I always try to offer the benefit of doubt, but it doesn't always work out.