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Johnny Camaro · 08-06-2021, 02:39 PM

Ok I bought my 2019 ZL1 convertible from Victory Lane Chevy dealership in Fort Myers FL right out of the brochure bc at that point they just had the refresh that I liked so much.

Then the 500 miles oil change came up and they dropped it from the lift,in 4 spots my platform was dented but I thought I dont wanna have a brand new car fixed (like cut away these supports and put new ones in there, I thought that it would look worde then with the dents in there)
So I choose for a $1500 store credit at the service dep.

All went well I only needed oil changes bc its a great car then I needed new back tires as I use mine as a daily (33.000 miles are on it as I type this)

So the mechanic put them on (I had only one mechanic working on my car after an other guy dropped it off the lift.
He came back after putting them on telling me that the tires aren't right and he couldn't get them (road)balance them well.
He showed me it and yes they were way off so I told him to put back my old ones and I left.

Months later (long story but my regular service guy at the desk was gone)
I walked in for a new oil change at 30K pick up my car and the new guy said sir you owe me $35.00 bc your store credit is gone.
I said ???? yes he said you got those tires the other day and you ran out.
I said ???? No sir I didn't take them I never took them bc they were bad tires.
He said there is nothing I can do its in the computer.

So I called in my mechanic to back up my story and he could recall that,
service manager was called out and still kept repeating nope its in the computer like that so nothing we can do.

As of today I called in again bc I thought we could still solve this and the female owner was on a holiday last month.

Sales manager on the phone ..No sir its in the computer nothing we can do and we here confirm that you took the tires home.
So my mechanic guy was forced from above now to comply with the story that I took them home bc a month ago he told me and the service manager that I didn't take them home.

So now they still owe me $700.00 (or new back tires bc I need new ones again) and they dont wanna work with me not even talk to me anymore.
I told the sales manager on the phone that WHY ?? would I take bad tires home ?? He couldn't answer that and kept saying it is in the computer like this and we can do nothing about that.

What would you guys do now ?
And I know there is that GM Service lady on here right ? What would she recommend bc ok its $700.00 but they basically call me a liar and I just like things to be handled fairly !!

08-06-2021, 02:39 PM	#1
Johnny Camaro Drives: 13 ZL1vert,19 ZL1 vert A10 10/24/18 Join Date: Dec 2008 Location: Cape Coral, SWFL Posts: 132	Worst dealership in SWFL Ok I bought my 2019 ZL1 convertible from Victory Lane Chevy dealership in Fort Myers FL right out of the brochure bc at that point they just had the refresh that I liked so much. Then the 500 miles oil change came up and they dropped it from the lift,in 4 spots my platform was dented but I thought I dont wanna have a brand new car fixed (like cut away these supports and put new ones in there, I thought that it would look worde then with the dents in there) So I choose for a $1500 store credit at the service dep. All went well I only needed oil changes bc its a great car then I needed new back tires as I use mine as a daily (33.000 miles are on it as I type this) So the mechanic put them on (I had only one mechanic working on my car after an other guy dropped it off the lift. He came back after putting them on telling me that the tires aren't right and he couldn't get them (road)balance them well. He showed me it and yes they were way off so I told him to put back my old ones and I left. Months later (long story but my regular service guy at the desk was gone) I walked in for a new oil change at 30K pick up my car and the new guy said sir you owe me $35.00 bc your store credit is gone. I said ???? yes he said you got those tires the other day and you ran out. I said ???? No sir I didn't take them I never took them bc they were bad tires. He said there is nothing I can do its in the computer. So I called in my mechanic to back up my story and he could recall that, service manager was called out and still kept repeating nope its in the computer like that so nothing we can do. As of today I called in again bc I thought we could still solve this and the female owner was on a holiday last month. Sales manager on the phone ..No sir its in the computer nothing we can do and we here confirm that you took the tires home. So my mechanic guy was forced from above now to comply with the story that I took them home bc a month ago he told me and the service manager that I didn't take them home. So now they still owe me $700.00 (or new back tires bc I need new ones again) and they dont wanna work with me not even talk to me anymore. I told the sales manager on the phone that WHY ?? would I take bad tires home ?? He couldn't answer that and kept saying it is in the computer like this and we can do nothing about that. What would you guys do now ? And I know there is that GM Service lady on here right ? What would she recommend bc ok its $700.00 but they basically call me a liar and I just like things to be handled fairly !!