[Arizona_Droptop]

Originally Posted by ember1205

You should reach out to the selling dealership and talk to the General Sales Manager. Explain the situation and ask what kind of remedies he can offer. If he insists on you bringing the car back, ask him whether he plans to comp you for your time, miles, gas, etc. since this was an oversight on their part.

Ask him if he would be open to sending you a check to pay for the efforts in your local area to correct this.

Reach out to the Better Business Bureau in the Tucson area to determine whether or not you could leverage them to lodge a complaint against the business if they simply will not work with you. So long as your request for help from the dealership is reasonable, the BBB should be able to assist in getting a complaint resolved.

Check with a large tire shop locally to see if THEY have the correct keyed sockets. Call GM and open a Customer Service case requesting assistance (if there's ANY sort of GM-backed coverage on the car, then it should be able to be addressed at any dealership).

I had an issue with an Acura RDX that I bought under a CPO program where I simply missed the face that there was a small chip in the driver side rear-view mirror. I called the dealership and inquired and was initially met with a TON of resistance and the service tech / writer insisting that there was no way that it was their fault because of NY State Law, etc. I called back and talked to the general manager and basically said... "Look, I get it. Everyone there is doing a LOT on a daily basis, and there are a lot of boxes to check when going over a car to get it ready for sale. This is somewhat obscure, not overwhelmingly easy to see, and it just got missed. Help me understand how to get this corrected without having to incur a couple hundred dollars in cost and time to get the car back to you."

They ordered a replacement glass under warranty, shipped it to me at home, and I sent back the broken one. Took almost none of my time, and a few bucks to mail the broken part back.

The things I've learned over the years basically boil down to this... People overall -like- to be helpful to others. When you have a problem, frame it as "I need your help..."

Don't be a Karen. Assume you are owed absolutely nothing. Be humble and reasonable in your ask.

I just wanted to say thank you for the time you have taken to help me out and give me advice. It is greatly appreciated. Thank you so much.