Quote:
Originally Posted by Ajs16400
Well i just heard back from the dealer and sounds like they are going to step up and repalce the panels.
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What kills me is that dealers all try to weasel their way out of not having to buy the parts they damage, and give customers a runaround, get everyone upset, everyone wastes each others time going back and forth, only to finally acquiesce and buy the parts and fix it right.
Why not just buy the parts as soon as you damage them and save all the time and aggravation for everyone? Do they think Camaro owners are just gonna gloss over stuff like this and forget about it?
I will always use the threat of the survey. That's one thing we all have at our disposal as our ally, because I do know GM does take those surveys seriously. If you give a scathing one, the dealers are informed by their regional/district management and people are held accountable.
Always use the survey as a bargaining tool in this situation. Hold out on filling out and submitting the surveys until about a week after you've had the car back from whatever your initial service was. If you find something they damage, tell them, if you simply fix the problem correctly, buying brand new genuine GM parts for the parts you damaged and properly, carefully, and correctly replace them and make the proper repairs, I will still give you a good review on my survey.
If you don't, I will not.
I bet you'll find them snap to attention rather quickly when you bring up the "S" word lol