|
My dealer scrapped a wheel doing the free oil change. They rotated the tires as well. They tried to weasel out of that too but eventually the service manager acquiesced begrudgingly. I told him I’m not trying to anything to get for free that isn’t my fault and if they take care of me I’ll be back. I also held the survey over their heads - GM districts take those seriously so if you get a survey don’t complete it if you notice something wrong after getting the car back until your dealer takes care of the issue to your satisfaction.
If you give them a bad review on the survey managers can be scolded or worse. So give them an opportunity to do right by you. And then, if they still don’t even after you’ve told them you haven’t completed the survey yet, rip ‘em good on it.
However, if they do take care of the situation, make sure to give them a good review.
|