https://www.camaro6.com/forums/showt...3#post10507293
Ive had issues with the dealership and GM corporate office. Ive contacted them about the delamination and the rear sliders and quarter panels. GM has asked me to take the vehicle back to the dealership for a fourth time to have a service technician "diagnose" the issue again! Its been "diagnosed" three times before. Its been documented! I called the dealership and asked for a copy of the diagnosis and a copy of the quote I was given to replace the top. The service writer that has been been assigned to my vehicle since day one told me that he wasnt sure if he could get the documents due to the fact that they had just recently upgraded computer systems! Oh how convenient! He was going to do some digging and call me back the next day! Its been literally 4 months and I have yet to hear from him or anyone else at the dealership! I explained to the GM associate that I would not pay the service charge again to have the car diagnosed again! She said it was required to proceed to the next step of the process.
I understand there is a process and standard operating procedures for these types of things. But ive taken my vehicle in 3 times already for the same issue! How many diagnosis does it take to claim accountability and just fix the damn thing? Its a know issue and yet I am still given the run around. Beware of Lawrence Hall Chevrolet in Abilene, TX. This dealership is a joke!