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Old 09-22-2020, 08:21 PM   #1
Danial

 
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Drives: 2013 SS/RS, 2015 Camaro SS/RS Vert
Join Date: Sep 2019
Location: Southern Nevada
Posts: 2,128
Incredible Follow up to the HOLY CRAP - You Never Want to See thread

I emailed pics of what was left of the tire to Cooper Tires on Saturday and asked for a swift response to the issue at hand - ie me having to drive 50 miles round trip every day on potentially defective tires.

They called me today and had me take a claim number to Discount Tires (Cooper distributor) and the manager there and I had a conference call with the guy who called me from Cooper.

The long and the short: in 5 days, I will have a brand new set of Coopers ($257 each) installed for free as a courtesy from Cooper Tires. I was quite pleasantly surprised to say the least. I expected some proration but no, 100% covered.

I didn't even buy these new - they were put on the car just before I bought it. They were like new but I had no paperwork or warranty to claim. I think they recognized the safety issue of course but still, they could have just as easily told me to take a hike.

Thumbs up to Cooper Tires and Discount Tire. I'm impressed to say the least.
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