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File Complaint, ask to have it escalated.
File a complaint with GM Regional, and ask to have it escalated. Get case number, and at your meeting with General Manager Inform him you have an escalated complaint filed with General Motors and would like to hear their take on things. Don’t divulge this before your meeting. This will allow you to go from the sheep to the wolf. I went through this 2 months ago, and got a favorable outcome. The escalated complaint bomb made them wave the white flag and stand behind their products and services
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