Quote:
Originally Posted by SirJangle
Yes, the insurance policy gives you the world while exclusions take it away piece by piece. That's why you never shop for insurance by price alone. You must read the policy and understand what has happened by the time you get to the end. If you find it incomprehensible, you must find someone you trust to explain it to you. A small savings in premium will be forgotten when there's an uncovered claim. Insurance policies are written by attorneys and are confusing by design.
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If?
IF?
Policies are written by attorneys, but they aren't specifically "confusing by design." When laws were first being written, the lawmakers were paid by the word. This is why legal language, to this day, is still heavily reliant on latin (because we can't easily translate the larger components of laws although individual words and phrases can be done one at a time) and are ridiculously lengthy.
One other side effect of making these policies unnecessarily wordy is that they are open to interpretation. And since most courts will side with the consumer for reasonable claims, all that is necessary to get many claims covered is to speak with the agents calmly and provide data that refutes their decision. In CT, all I have to do is utter the phrase "I have attempted to negotiate with you in good faith and you have failed to do the same - I will be referring this to the office of the Insurance Commissioner for review" and things change pretty quickly. Of course, I do have to have been actually attempting to negotiate in good faith.
Insurance companies will do almost anything to avoid arbitration when a client has a reasonable claim. Arbitration outcomes that rule against them are huge negative marks on their records.