Quote:
Originally Posted by GrimReaperSS
So you blame an entire dealership on one persons mistake/accident? Not being there to see exactly what happened and why, lets just say this person had a medical emergency just as they were pulling off the rack. Does this person deserve to lose their job and everyone else in the entire dealerships pay suffers in the future because you want to get the angry mob all riled up?  Even without going to that extreme, it's still an accident until you can prove that this employee did it intentionally. This MAYBE would warrant not dealing with that service department in the future, but Sales/ Parts / Detail departments had no affect on this situation. In fact, if anyone ever has an issue at a dealer (or any shop) with an advisor, technician, salesman, manager etc, you can always request that you deal with someone else. If it's a real small, hometown type, dealership (or shop) where there may be only one advisor, salesman etc, than in that case I would say to just try somewhere else. |
There goes another excuse for lack of personal responsibility. It was an accident. “Let’s just say he found out his puppy died”.....
For that we all know it’s impossible to close the door before backing a car out
An accident is dropping a carton of eggs on the ground. Not closing the door of a customers car - ANY car - before backing it up? Complete incompetence. End of story.
The lack of laying responsibility and consequences squarely on those responsible for causing these issues is why on a much bigger scale we are in trouble as a country.