Quote:
Originally Posted by MANNAXMAN
I spoke with the service manager (over the phone) at the location in question and he insisted that the issue still needs to be diagnosed even though I took a tech for a test drive. I called another local dealership and spoke to a service manager and was told the issue needed to be diagnosed before they would service it. I guess I will be contacting GM directly.
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GM Customer Service is a joke. They sounded very similar to the dealership. They fed me lines like "The TSB is VIN specific and does not apply to your particular vehicle." and "Diagnosis of your issue requires a tear down of your car which will take at least 2 days." When I asked where does it say that it is VIN specific, the rep said "I just told you it was VIN specific". To which I replied, I know you told me, but where did you get that information from. She never gave an answer. The rep and her supervisor sounded just as ignorant on this issue as the dealership.
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2016 Camaro 2SS, Convertible, Summit White, A8, NPP, NAV, Daily Driver (Sept. 2016-Present)
1996 Camaro Z28 with T-Tops (Sold 10.22.16)
1986 Camaro IROC-Z with T-Tops (Sold)
1961 Volkswagen Beetle with Sliding Ragtop Sunroof (2009-Present)
1964 Volkswagen Beetle with aftermarket Sliding Ragtop Sunroof (Sold)
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