Quote:
Originally Posted by MANNAXMAN
Glen, what if the customer is complaining about an issue for which there is a TSB AND the TSB indicates no diagnosis is needed beyond the customer complaint, such as with the latest version of TSB 18-NA-355? As a consumer, what steps should be taken if the dealership insists on diagnosing the issue? And what if you have already taken a tech for a test drive and the tech confirms he feels the shudder, but the service department later tells you that the tech wasn't a transmission tech and a transmission tech needs to diagnose the issue? |
You always have the option of going to GM directly and asking them what’s going on… Why did the tech go on a drive if he wasn’t qualified to begin with? I realize you wouldn’t know, but he certainly would know…
I don’t get why they would be resistant. Gm is paying them a retail labor rate for the warranty work, sounds to me like they just don’t want to do the paperwork…
Maybe it’s time you go look for another dealer… Or a sit down with the general service manager