[Glen e]

Many tsb’s Are issued “for complaint only”....Meaning the customer has got to complain about it, and the service advisor can verify it by inspection that it’s a failed situation. The simple reason is the car manufacturers figure if a person isn’t complaining about it, it’s not a problem , so why expend the expense to fix something that’s not broken, (in the customers mind). Not saying it’s right or wrong, it’s just the way it is…A good example is a noise/rattle in the door or cabin.. The TSB will tell you how to fix it if you’re hearing it, but doesn’t want you go looking for it if the customer is not complaining.

A Recall is obvious, it means that every car should be fixed no matter whether it’s exhibiting the issue or not.

On another note, if you do anything online and don’t get an answer back via email that you are confirmed, you don’t have an appointment. Most dealers use their business development center (Internet department) to track everything that has to do with computers, unfortunately that’s service appointments too. If you have a lousy BDC, it affects service too. Many of the younger generation thinks the email and text works at dealers, but it’s still slow going to get them online, Many staff still don’t look at that as a necessary part of the biz......