Quote:
Originally Posted by 5senna5
Implied dishonesty...
The dealership likely has an armada of lawyers on retainer, as mine does, with one in-house full time. We have zero issues going toe-to-toe with any lawyer-toating unreasonable client. (Which fortunately is quite rare) I have yet to see this tactic EVER be successful. When we are wrong we admit it and move on. Push us around? Never.
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Sounds like a dealership I would stay away from. It's not unreasonable to be upset that someone screwed your car up, nor is it unreasonable to be upset that they screwed your car up AND then didn't bother to tell you about it.
If you admit it when you're wrong, then you'll admit that what this dealership did was wrong, both the mistake and trying to hide it. Unless you contend there are people working in your shop who are so blind they wouldn't notice this damage?
Whether the 'tactic' is successful depends upon your definition of success. My definition in this instance would be causing a lot of aggravation and expense for the dealer. Getting hauled into court and testifying, not to mention having to meet with lawyers, pay fees etc. wouldn't be fun for them. I, on the other hand, would be laughing the whole time. I would ask for ever possible extension and drag it out as long as I legally could.
Winning the lawsuit wouldn't really matter to me.