|
Issues like this is always stressful and rarely do those affected feel the response is acceptable. While I certainly am not happy with this after hearing the scope of the issue I can understand why this is taking so long to roll out. I would suspect that in addition to actually figuring out what the source of the problem they now have to build and stock replacement parts for what will most likely be a full on recall.
After working for a large computer company and being part of a large recall it is truly hard to fully appreciate the scope of all the moving parts that go into rolling a fix like this out. Best you can hope for is that customers who have experienced multiple failures make it to the front of the line.
|