Quote:
Originally Posted by FrostySS
I do want to address something a few people have said already in this thread. "If I have an appointment for 9AM the car better be in the shop at 9:05". I'm paraphrasing here but what's with this attitude and expectation? Why is this industry different than say....a doctor's appointment? I don't know of a single doctor's office, unless you're first appointment of the day, that gets you in as soon as you get there. Why is it acceptable or the norm to wait 20-40 minutes for a doctor to see you but 6 minutes after you're written up for service work the sky is f'in falling if your car is still sitting there. It's just some food for thought and something to think about. The expectation that there is a tech waiting just for you(unless you're the first appointments of the day) is ridiculous, sorry to say it but it is. Sometimes things happen and things get backed up.
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Thanks for your comments. I'm a customer who does give businesses a chance to do the right thing. Ie...bringing the car back even after the same dealer rotated my staggered tires back to front.
I do want to reply to your comment about being backed up. I took the car in at 8:30, a half hour after opening their doors. It shouldn't be backed up already into the late afternoon
I don't personally expect a business to jump on an appointment right when the clock strikes the appointment time. I do expect them to be somewhat close within an hour. If they are that backed up, they should have someone making courtesy calls letting customers know that their service time will not be met and to ask to make alternate arrangements - not wait until a customer moves mountains to make it into the shop at a certain time and expect the rest of their afternoon and evening are wide open.
I believe my dealer is going down hill quickly. Over the weekend I had chats with locals during my kids sporting events and neighborhood gatherings, and the energy around town is that this dealers service is getting worse and they are driving many people outside of town to different dealers to get service done.
