Quote:
Originally Posted by 1970judge
100%. I worked in aftermarket performance before my engineering degree/OEM job. This is 90% always the case. Of course there is the 10% where, say, a bad part that fails. But 90% of the time it is install shops fault, AND 100% of the time its the install shops fault to hit their marks in the pre-check department before pushing the car out. Back in that time the "magic cam" was the TSP MS3 or MS4..we installed 100's of them, we double checked each and every 100 of them. Better safe than sorry. As Ron said, had they done their homework, there would have been a phone call happen with "we are seeing xx PTV and its making us nervous" or "the springs in your cam kit are a little close to coil bind for our liking" etc. If that phone call didnt take place, install shop is at fault.
This strikes a chord with me because that former employer I worked with was ruined (few years after I left) by a forum post from a disgruntled customer that blamed the wrong person. The aftermarket arena is tough and there are lots of bad apples but there are lots of good people that get ruined by the bad apple. Your install shop is the bad apple.
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There is an inherent flaw with this mindset/reasoning. You're basically saying the shop will always be to blame for out of tolerance components, and that the manufacturer will only be responsible in the case of a catastrophic parts failure, and even then it might not be provable because of all the variables involved. So most of the time they get off the hook.
I too am a degreed engineer and deal with this sort of thing daily. I KNOW exactly how much bs can come from a resource provider. At the end of the day the one at the end of the chain is usually the one to take all the blow back.