Quote:
Originally Posted by S2K+1LE
I get that you have experience, but please understand it is entirely anecdotal and one-sided.
As is mine. 
But the reality is that I wasn't speaking of sales at all, I'm speaking of the service department. There are some *great* dealerships out there. AutoNation Subaru Scottsdale replaced a $860 throttle body on an 80K mile way-out-of-warranty Outback as customer goodwill just last year. AutoNation Chevrolet in Gilbert takes my car the second I pull up, they do only what I ask and do so perfectly, and they return it usually before I even get bored or decide to go home.
ON the other hand, SanTan Ford wouldn't fix a manufacturer defect on my vehicle and caused damage when replacing a broken windshield.
So let's just agree that there are both types, they actually DO exist on both ends of the spectrum, and everything isn't always the same as everything else. You simply can't throw blanket statements like that, no matter the anecdotal experience attached. |
While both exist...it's more than 10 X harder to find a good service department than it is to find a shady one.
I don't even bring our MB to the dealership for service anymore.