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Good idea, except that's basically how it already works. Except the process is mediated via dealership service departments instead of internet forums. Like it or not, that is the system, and it isn't going to change. The best you can do is if you run across a dealer service department that doesn't do their job, post about it, write the local newspaper, BBB, and try to get them to change. You are right, there is a huge wealth of knowledge on this forum, and we do have an impact. Look at all the aftermarket companies who advertise and post here. They provide good customer service in part because they know if they didn't, it would be ALL over the forums here. GM is too big a company to respond to internet forums like that. However, I do think that having a GM representative here who's job was to deal with issues when the dealership fails, etc, would be awesome.
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