Quote:
Originally Posted by Glen e
GM will be no help whatsoever, take the issue to the general manager of the dealership, not the service manager, or the service advisor, but the general manager.... He can make goodwill policy decisions those other guys can't. Don't phone or email, stand outside his door in person…
|
Actually, we in service make those calls most of the time.
Personally, I would warranty since it's still under 7,500 miles and customer enthusiasm goodwill warranty the tires just to make the customer happy. I do those all the times with customer on their new cars with low miles and they pop a tire.