I reached out to the GM at the dealership and the missing tow hook got ordered immediately! According to the sales person that hook doesnt come with the car it needs to be ordered and my car wasnt ordered with one! :/ I really didnt feel like starting anymore shit with this guy so I thanked him instead! lol Of course I need to make the 30 mile drive to the dealer to get it though! :/ So the nice little resting spot under the rear matt will have a hook in it very soon!