Quote:
Originally Posted by Nicul15
There was not a mismatch though. the next step is to inconvenience the customer? Out of thousands of merchants why are you the only one with this issue?
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We use a very secure, third-party processing system to ensure safety for our customers. I agree it is an inconvenience in this case, and doesn't occur often, but the order was flagged by our system. For that reason, we reached out to you for additional confirmation just to be safe. When it comes to customer privacy and security, we always err on the side of caution.
We appreciate your support, and we thank you for your interest in our company's products.
Nick C.