This should be a sticky-(Gates Belt #)
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For anyone interested, the Gates RPM belt in our stock size is: K080828RPM. The stock belt is GM part number 12668317. |
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We understand how this noise can be frustrating and would like the opportunity to review this further with your preferred dealer. Could you please send us a private message with your contact information, VIN, and dealer information? Once we receive your message we'll follow up there and move forward with getting an appointment set up. Feel free to let us know if you have any questions. Sincerely, Eddie A. Chevrolet Customer Care |
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Tara:wub: |
Hmmm...this was a peculiar thread for Customer Service to take an interest in....
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:rules: The girls always get the attention!
Tara is our hero!! :thumb: |
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Hah! I hope so! No word yet. Tara:love: |
Travis - Maybe we should have Tara check in on the launch issue. ;)
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:noidea: Tara |
Hi Tara,
Thanks for sending us the requested information. We've opened up case 8-xxxxxxxxx documenting this concern in our system. We'll be forwarding this case to a a specialist that'll be in contact with you within the next 48 business hours. Also, our internal resources will be reaching out to your dealership to assist them with the diagnosis. Please let us know when you've been contacted by the specialist, and we'll provide you with another update after we touch base with the Customer Experience Manager at Aztec Chevrolet. If you have any questions in the meantime, feel free to let us know. We appreciate your patience with this matter. Sincerely, Eddie A. Chevrolet Customer Care Hmmm, does 48 business hours = 6 business days? They might call me by October 23rd? I'm confused. I hope they call... Tara:love: |
Update!
A Chevrolet CSR contacted me yesterday and we together contacted my dealer's service department. We've tentatively set up an appointment for Thursday afternoon pending the availability of a loaner vehicle. The service fellow was able to find GM documentation of the ride height issue and the front sway bar end link nuts. A while later he called me back and said that he found an issue that GM engineers are investigating concerning excessive supercharger whine. He said it wasn't finalized into a TSB, but Chevrolet says it's safe to drive until they arrive at a fix. He also confirmed that he had ordered the springs and sway bar nuts and hopes that they arrive by Thursday. I see that there's another thread recently describing a RPM-related whine from the engine compartment. I wonder if it's the same thing I'm hearing...? :confused: So far, so good! :cool: Tara :love: |
For the record, there is no such thing as excessive supercharger whine. ;)
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Tara :wub: |
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