Communication
 

When it comes down to it, all I really want from a vendor is communication. If you don't have the product, tell me. I am reasonable. If there are supply issues, staffing issues, etc. I understand that, just let me know.


Send emails, or have a way to check Order Status on your website.


If I have $1000 in your bank account, and you haven't sent me the product or let me know what the status is on the purchase, I am not going to be comfortable.


I can wait in order to get a good deal, but don't leave me in the dark wondering where my money or my order is. That leads to aggravation and frustration.

“Radio silence, ghosting, crickets” or whatever you want to call it is frustrating. It doesn’t matter whether it’s a product/service for cars, home, computers etc. There’s no reason to leave a customer in the dark.

Hopefully you get an update on your situation with a good outcome.

KirkH,
I totally agree with you.. That's quite a bad customer service level index.

See you!,
Eos

I agree 100% some of the vendors are your best friend before the purchase or sale , but afterwards seem to lack basic communication with the customer.

Indeed, and exceptions to this I cherish with a passion. Here's a rare example, the service manager of the dealership in NJ that I bought the 2SS from and that serviced my vehicle in the past (to my full satisfaction, treating me almost like royalty) still reaches out even though it's clear they will likely never see any business from me again. This is what I call class.

There are others as well, yet indeed many vendors "optimize" their communication to only cover immediate money making activities.