Beware of "Diode Dynamics" - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Alessio · 12-05-2016, 07:55 AM

hi guys,

First point, sorry for my bad english, it is not my first language.

i'm here to share my bad experience with Diode Dynamics,

I also own a 2016 Mustang GT, and i bought from they're website the "Tri bars switchback kit".

At the beginning They claimed it would take "4 to 6 weeks to have them shipped" absolutely crazy, but ok, no problem i paid for them and started waiting.

After 5 / 6 weeks of waiting i just sent them an e-mail to know if there were any updates on the delivery, they told me that the leading time was "6 to 8 weeks", then after a while i mailed them again for some updates, well, in 7 days, i sent them 7 e-mail and zero reply was given.
They basically took my money and bye bye.

Hope this will help some of you, as Diode Dynamics sells camaro products as well.

Have a great day and take care.

Alessio

PDXSSCE · 12-05-2016, 09:44 AM

Simply have your credit card company reverse the charge.

High Magnitude · 12-05-2016, 09:53 AM

Yeah seriously I do chargebacks all the time and theyre always successful

MrChrisLS3 · 12-05-2016, 10:15 AM

What we don't know is when the order was placed, so has this been an unreasonable amount of time considering the buyer is in Italy? Simply don't know.

How long after the initial response from vendor stating 6-8 weeks did the daily e-mail thing start?

website says 6-8 weeks, these are probably drop shipped from manufacturer.

Ryanbabz71 · 12-05-2016, 10:38 AM

Ordered plenty of times from D.D. never had an issue.

Maybe try calling them vs an email maybe it isnt getting to them?

Jiver11 · 12-05-2016, 10:40 AM

Shipping overseas can be an interesting deal. I've waited 3 months for parts that were expected to be in my hands in 3-4 weeks. Incoming shipments from different parts of the world can be painstaking process. I've ordered plenty of products through Diode Dynamics and never had an issue with getting the product. But I live in the states so?? And I think they have a sales rep on this site so maybe he will contact you?

blakjak55 · 12-05-2016, 01:01 PM

Never an issue with them here, but never ordered internationally either.

Keep trying.

nmartin1216 · 12-05-2016, 01:07 PM

never had an issue with them at all, ordered countless times from them

GetYouOne · 12-05-2016, 02:45 PM

Their halo kit was a nightmare, but they handled everything accordingly.

Lil' Nasty · 12-05-2016, 03:23 PM

Sorry to read that OP. I've bought a few things with DD and had a few issues with them but they were resolved in a timely and friendly manner. (Like above, I haven't ordered internationally either)

Good luck.

i2disturbedSS · 12-05-2016, 03:55 PM

No problems either. Warranty work and all.

My shipping was fast on all orders every time. So quick for me I didn't even know what it was.
The wait would be longer going to Italy.

SquawkVFR · 12-05-2016, 03:58 PM

Quote:

Originally Posted by nmartin1216

never had an issue with them at all, ordered countless times from them

Same here

Mike J · 12-05-2016, 05:14 PM

Waiting for DD to chirp in on this

Jayjellyfish212 · 12-05-2016, 07:19 PM

I disagree. I ordered parts from all over the world and at most it took 7 weeks. Usually anything I ordered that stated 3-8 weeks seemed to always arrive early. And I don't agree that the customer who sent an email with any inquiries no matter what it's about needs to pick up the phone. In today's world going into 2017 email is the best way of communicating and it leaves fact for document purposes. If he sent only one email then he should have received a response within 1-2 business days. It's called good customer service and it is the most important thing for any company to provide.

12-05-2016, 07:55 AM	#1
Alessio Drives: LS Join Date: Apr 2016 Location: Italy Posts: 46	Beware of "Diode Dynamics" hi guys, First point, sorry for my bad english, it is not my first language. i'm here to share my bad experience with Diode Dynamics, I also own a 2016 Mustang GT, and i bought from they're website the "Tri bars switchback kit". At the beginning They claimed it would take "4 to 6 weeks to have them shipped" absolutely crazy, but ok, no problem i paid for them and started waiting. After 5 / 6 weeks of waiting i just sent them an e-mail to know if there were any updates on the delivery, they told me that the leading time was "6 to 8 weeks", then after a while i mailed them again for some updates, well, in 7 days, i sent them 7 e-mail and zero reply was given. They basically took my money and bye bye. Hope this will help some of you, as Diode Dynamics sells camaro products as well. Have a great day and take care. Alessio

12-05-2016, 09:53 AM	#3
High Magnitude Drives: 2014 2LT Camaro Join Date: Jul 2014 Location: Westchester, NY Posts: 482 View My Garage	Yeah seriously I do chargebacks all the time and theyre always successful __________________ With great power comes with responsibility. However with great horsepower comes a hell of a lot of speeding tickets.

12-05-2016, 10:38 AM	#5
Ryanbabz71 Drives: 2018 Hyper Blue 1SS 1LE Join Date: Jul 2011 Location: Brownsburg, Indiana Posts: 6,231 View My Garage	Ordered plenty of times from D.D. never had an issue. Maybe try calling them vs an email maybe it isnt getting to them? __________________ Ryan * 2018 1SS 1LE Camaro Hyper Blue Metallic Car Build: http://www.camaro6.com/forums/showth...0#post10049680

12-05-2016, 01:01 PM	#7
blakjak55 drinks virgil's Drives: 2010 2SS M6 Join Date: Feb 2014 Location: Missouri Posts: 448	Never an issue with them here, but never ordered internationally either. Keep trying. __________________ 2010 2SS/RS M6 - CAI Intake - Borla Stinger - VTC - 3.91's Eibach Sways - LG ZR28's - BMR Springs - 285/35 Squared

12-05-2016, 03:23 PM	#10
Lil' Nasty [COTW 4/13/15] Drives: Supercharged LLT Join Date: Jul 2010 Location: Florida Posts: 5,957	Sorry to read that OP. I've bought a few things with DD and had a few issues with them but they were resolved in a timely and friendly manner. (Like above, I haven't ordered internationally either) Good luck. __________________ LiL' Nasty's Build Journal

12-05-2016, 09:44 AM	#2
PDXSSCE Yee-aay-ee! Drives: 2015 2SS/RS CV CE Join Date: Nov 2015 Location: ORegon Posts: 2,520	Simply have your credit card company reverse the charge.

12-05-2016, 10:15 AM	#4
MrChrisLS3 Drives: 2018 1SS M6 Join Date: Nov 2014 Location: Houston Posts: 2,617	What we don't know is when the order was placed, so has this been an unreasonable amount of time considering the buyer is in Italy? Simply don't know. How long after the initial response from vendor stating 6-8 weeks did the daily e-mail thing start? website says 6-8 weeks, these are probably drop shipped from manufacturer.

12-05-2016, 10:40 AM	#6
Jiver11 Drives: 2014 Chevrolet Camaro 1SS Join Date: May 2016 Location: Iowa Posts: 117	Shipping overseas can be an interesting deal. I've waited 3 months for parts that were expected to be in my hands in 3-4 weeks. Incoming shipments from different parts of the world can be painstaking process. I've ordered plenty of products through Diode Dynamics and never had an issue with getting the product. But I live in the states so?? And I think they have a sales rep on this site so maybe he will contact you?

12-05-2016, 01:07 PM	#8
nmartin1216 Drives: 14 white Camaro 1LE 2SS/RS Join Date: Oct 2013 Location: Tampa, Florida Posts: 341	never had an issue with them at all, ordered countless times from them

12-05-2016, 02:45 PM	#9
GetYouOne Drives: 2012 2SS/RS Join Date: Oct 2014 Location: U.S.A. Posts: 1,596	Their halo kit was a nightmare, but they handled everything accordingly.

12-05-2016, 03:55 PM	#11
i2disturbedSS Drives: 2010 SS L99 IOM Join Date: Aug 2012 Location: CA Posts: 1,924	No problems either. Warranty work and all. My shipping was fast on all orders every time. So quick for me I didn't even know what it was. The wait would be longer going to Italy. __________________ 369rwhp/392rwtq "Spending money I don't have, to buy parts I don't need, to impress people I don't know!" -Jenkins

12-05-2016, 05:14 PM	#13
Mike J Drives: 2015 Topless Btch RS Join Date: Mar 2016 Location: Montreal...Land of mostly Mustangs Posts: 574 View My Garage	Waiting for DD to chirp in on this

12-05-2016, 07:19 PM	#14
Jayjellyfish212 Drives: 2014 1LE Join Date: Aug 2015 Location: Upstate NY Posts: 2,050 View My Garage	I disagree. I ordered parts from all over the world and at most it took 7 weeks. Usually anything I ordered that stated 3-8 weeks seemed to always arrive early. And I don't agree that the customer who sent an email with any inquiries no matter what it's about needs to pick up the phone. In today's world going into 2017 email is the best way of communicating and it leaves fact for document purposes. If he sent only one email then he should have received a response within 1-2 business days. It's called good customer service and it is the most important thing for any company to provide. __________________ Car mods: never enough!