Dealer will not call back - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

tansor1of1 · 12-29-2011, 03:41 PM

Ever have a dealer that doesn't call back after three days of leaving multiple messages. Thery called nonstop before I bought the car but now after it has been purchased, they just don't seem to care. This is Bill Jacobs Chevy on Joliet. I bought a 2012 Camaro 2lt 45th edition and was supposed to get 12 months of XM Siruios radio for free per the sticker, now two months later I get a letter from XM sayng my three month free subscription is about to expire. Really makes me mad that I can't get a call back. I have bought a Vette and Camaro from this dealership.

S3XPanther · 12-29-2011, 03:45 PM

How about showing face?

rberns · 12-29-2011, 03:47 PM

12 months really? how did that work. I only got the 3 months free subscription.

tansor1of1 · 12-29-2011, 03:49 PM

on the 2012 2LT you gte 12 free months.

Wakemaker89 · 12-29-2011, 03:50 PM

I got the 12 months free on my '11 2SS and Siriusxm mailed me letters and called me after 2 and 1/2 months. you should login and check your account you may have the 12 months but they automatically assume its the dealer standard 3 months. as for the dealer not getting back to you, thats an issue that should be addressed pronto! I've never had to wait more than a few hours to hear back from my dealership.

Cam2011 · 12-29-2011, 03:51 PM

Forget the dealer, try to call SiriusXM and explain the situation to them, and if your sticker has the extended 9 months of service (which some do) be prepared to fax them the sticker, but remember that SiriusXm has the absolute worst customer service of any company I have ever dealt with. I wish you luck.

By the way, was this 12 month deal on the sticker per GM, or was the additional 9 months something that the dealer provided as a courtesy or incentive to buy? If it was the dealer, then you have to deal with them not SiriusXM.

austin · 12-29-2011, 03:52 PM

Quote:

Originally Posted by tansor1of1

on the 2012 2LT you gte 12 free months.

I don't think so. I think mine said it on the sticker but I think it is only 3 months.

STINGER BEE · 12-29-2011, 03:53 PM

Been there done that, they got your money and forgot about you

Mine was 12 months free , didn't activate it once it expired.

Quote:

Originally Posted by tansor1of1

Ever have a dealer that doesn't call back after three days of leaving multiple messages. Thery called nonstop before I bought the car but now after it has been purchased, they just don't seem to care. This is Bill Jacobs Chevy on Joliet. I bought a 2012 Camaro 2lt 45th edition and was supposed to get 12 months of XM Siruios radio for free per the sticker, now two months later I get a letter from XM sayng my three month free subscription is about to expire. Really makes me mad that I can't get a call back. I have bought a Vette and Camaro from this dealership.

TommySS · 12-29-2011, 03:54 PM

My dealer thought I had 3 months, but I got 12. I would call xm/sirus.

tansor1of1 · 12-29-2011, 04:03 PM

says 12 months on the sticker. I checked XM on line and it did show 12 months, thanks for the suggestion.

hunter1660 · 12-29-2011, 04:09 PM

evidently the 3 month free isnt enough to get you hooked theyre upping it to 12 months now.. i didnt care for the xm radio i had to tell them the car was in storage to get them to leave me alone....i just got another letter from them 25.00 for 6 months..i wouldnt and didnt listen to it for free........

Cam2011 · 12-29-2011, 04:10 PM

Quote:

Originally Posted by tansor1of1

says 12 months on the sticker. I checked XM on line and it did show 12 months, thanks for the suggestion.

Good luck now you get to see what awful customer service they have..

clg_98ta · 12-29-2011, 04:38 PM

Followup after a sale is left up to your salesperson. No one else in the building will lift a hand to help, they just refer you back to your salesperson. It's then up to him to respond or not.

At least, that's always been my experience...

2010SS2SS · 12-29-2011, 04:43 PM

Salesperson should be the one your calling but he should have already followed up with you also! Sales should follow up 2 days later, 1 month later and then 3 times a years.
Cards, letters, invites to dealer functions! Dealer surely has a CRM (Customer Relations Manager) call and ask for them.
As for XM, their just trying to sign you up for a longer contract. I was a GM Sales Manager and had complaints about it ALL the time

12-29-2011, 03:41 PM	#1
tansor1of1 Drives: 45th 2LT Join Date: Oct 2011 Location: Aurora Posts: 55	Dealer will not call back Ever have a dealer that doesn't call back after three days of leaving multiple messages. Thery called nonstop before I bought the car but now after it has been purchased, they just don't seem to care. This is Bill Jacobs Chevy on Joliet. I bought a 2012 Camaro 2lt 45th edition and was supposed to get 12 months of XM Siruios radio for free per the sticker, now two months later I get a letter from XM sayng my three month free subscription is about to expire. Really makes me mad that I can't get a call back. I have bought a Vette and Camaro from this dealership.

12-29-2011, 03:45 PM	#2
S3XPanther by Odeon Drives: '12 SS/RS A6 IOM SOLD, '13 1LE IOM Join Date: Nov 2011 Location: Good question Posts: 1,707	How about showing face? __________________ "It works 60% of the time, every time." "Some say it's a waste of time, others say it's an incredible waste of time." "The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy." 2013 IOM SS/RS - 1LE. Born 5/6/2013 (1 of 32 1SS IOM 1LE's)

12-29-2011, 03:47 PM	#3
rberns Drives: 2011 Camaro 2SS/RS Join Date: Apr 2011 Location: US Posts: 3,291 View My Garage	12 months really? how did that work. I only got the 3 months free subscription. __________________ 2011 Camaro 2SS/RS, Circle D 3200, ADM Transmission Cooler, BTR Valvetrain, Cam Motion .621 .595 228/244 113+4, ARH 1 7/8 full exhaust, Cold Air Inductions, Katech C5R TC, Melling HV, BTR SLR lifters, Trunion Upgrade, LS2 Dampner, LS9 head gaskets, Bo White PTB, MM can, GFX, Subs, B&M Deep transmission pan, Holley fuel rail, Proform valve covers, relocated coil packs

12-29-2011, 03:50 PM	#5
Wakemaker89 Drives: 2020 Summit White LT1 M6 Join Date: Sep 2011 Location: Dallas, TX Posts: 1,033 View My Garage	I got the 12 months free on my '11 2SS and Siriusxm mailed me letters and called me after 2 and 1/2 months. you should login and check your account you may have the 12 months but they automatically assume its the dealer standard 3 months. as for the dealer not getting back to you, thats an issue that should be addressed pronto! I've never had to wait more than a few hours to hear back from my dealership. __________________ 2020 Summit White LT1 M6

12-29-2011, 04:38 PM	#13
clg_98ta Drives: 2010 Camaro 2SS Join Date: Jan 2010 Location: Austin, TX Posts: 2,698 View My Garage	Followup after a sale is left up to your salesperson. No one else in the building will lift a hand to help, they just refer you back to your salesperson. It's then up to him to respond or not. At least, that's always been my experience... __________________ Black 2SS ordered 1/4/2010, received 2/19/2010

12-29-2011, 03:49 PM	#4
tansor1of1 Drives: 45th 2LT Join Date: Oct 2011 Location: Aurora Posts: 55	on the 2012 2LT you gte 12 free months.

12-29-2011, 03:51 PM	#6
Cam2011 Drives: 2011 Camaro 2SS/RS Join Date: Dec 2010 Location: CT Posts: 2,061	Forget the dealer, try to call SiriusXM and explain the situation to them, and if your sticker has the extended 9 months of service (which some do) be prepared to fax them the sticker, but remember that SiriusXm has the absolute worst customer service of any company I have ever dealt with. I wish you luck. By the way, was this 12 month deal on the sticker per GM, or was the additional 9 months something that the dealer provided as a courtesy or incentive to buy? If it was the dealer, then you have to deal with them not SiriusXM.

12-29-2011, 03:54 PM	#9
TommySS Drives: 2014 lt2 Laguna Blue Join Date: Dec 2011 Location: United States Posts: 91	My dealer thought I had 3 months, but I got 12. I would call xm/sirus.

12-29-2011, 04:03 PM	#10
tansor1of1 Drives: 45th 2LT Join Date: Oct 2011 Location: Aurora Posts: 55	says 12 months on the sticker. I checked XM on line and it did show 12 months, thanks for the suggestion.

12-29-2011, 04:09 PM	#11
hunter1660 Drives: 2011ss/rs camaro Join Date: Sep 2011 Location: florida Posts: 1,261	evidently the 3 month free isnt enough to get you hooked theyre upping it to 12 months now.. i didnt care for the xm radio i had to tell them the car was in storage to get them to leave me alone....i just got another letter from them 25.00 for 6 months..i wouldnt and didnt listen to it for free........

12-29-2011, 04:43 PM	#14
2010SS2SS Drives: 2010 Camaro SS 2SS Join Date: Aug 2009 Location: Cypress, texas Posts: 1,302	Salesperson should be the one your calling but he should have already followed up with you also! Sales should follow up 2 days later, 1 month later and then 3 times a years. Cards, letters, invites to dealer functions! Dealer surely has a CRM (Customer Relations Manager) call and ask for them. As for XM, their just trying to sign you up for a longer contract. I was a GM Sales Manager and had complaints about it ALL the time

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