FRUSTRATED my 5 day old 2014 1LE Needs the dash removed and replaced - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

RaycinSS · 07-08-2014, 01:07 AM

So I'm a Chevy guy at heart. My first car was a 78 El Camino and I have owned at least 12 Chevrolets since then including a 2010 SS/RS Camaro and Four Corvettes two of which were ZR1's. I love my Chevy's and I've always taken great care of them and get top dollar and have no trouble selling them when I get ready for another one.

So I just traded in my 2011 LTZ Silverado and finally got myself back into a sports car. I'm a true enthusiast and the 1LE was what it took to make me take the plunge again. It's a truly beautiful and very capable car and the stuff that even grown men's dreams are made of.

I picked it up on July 2nd and it has a little over 600 miles on it now since I live nearly 60 miles one way from work. The day I drove it home I noticed a little something weird in the Heads Up Display but didn't think to much about it in all the excitement of the new car but when it didn't seem to clear itself up after the long holiday weekend I took it back to the dealer today. It turns out that there is a vertical crack in the middle of the mirror that is buried deep inside the HUD. This makes for an effect similar to looking at a straw in a glass of water where the lines do not line up. Combine that with the ever changing display and words that appear such as song titles etc... and its very irritating for someonel like me that really liles the HUD feature. It's one of the things I really like about the car.

The dealership explained that the dash and console need to come out to replace the HUD unit. I'm very upset that this car left the factory this way. I've had terrible luck over the years with major repairs like this. The factory does a great job these days with interiors and dashes not squeaking and rattling but past experience has proved this is extremely difficult to maintain that quality for any length of time after a repair like this is done outside the factory.

With only 5 days possession and 600 miles on my brand new, semi exclusive and very expensive sports car I think GM needs to step up and put me in another new 1LE that does not need the dash removed from the start. This problem was in the vehicle when it was delivered to me and I would not have bought this car as a new car had they disclosed to me that it had already undergone or needed a major repair at the dealership.

Anyone here have any experience in dealing with this type of situation?

AshenGreyLFX · 07-08-2014, 01:13 AM

Possible lemon. Check with your hr department at the dealership where you took delivery. They will fight for you.

wakespeak · 07-08-2014, 01:22 AM

I had my dash replaced for a different reason. Dealer did a great job can't tell it was done.

Midnight Rat · 07-08-2014, 01:29 AM

Did you not do a pre delivery inspection of the car?

Mark T · 07-08-2014, 01:30 AM

I watched an assembly video of the camaro, and the dash seemed mounted by two bolts. One on each side.

Probably more complicated than that though.

1987GNX · 07-08-2014, 01:30 AM

Quote:

Originally Posted by AshenGreyLFX

Possible lemon. Check with your hr department at the dealership where you took delivery. They will fight for you.

Texas Lemon law below.

The Four Times Test

You pass this test if you have taken your vehicle to the dealership for repair

twice for the same problem within the first 12 months or 12,000 miles, whichever comes first; andtwice more during the 12 months or 12,000 miles following the second repair attempt, andthe problem continues to exist.

The Serious Safety Hazard Test

A serious safety hazard is a life-threatening malfunction that substantially impedes your ability to control or operate the vehicle normally, or that creates a substantial risk of fire or explosion. You pass this test if you have taken your vehicle to the dealership two or more times for the repair of a serious safety hazard

once during first 12 months or 12,000 miles, andonce more during the 12 months (or 12,000 miles) following the first repair attempt, andthe problem continues to exist.

The 30 Day Test

If your new vehicle has been out of service for repair due to a defect that substantially impairs the use or market value of the vehicle due to defects covered by the warranty for a total of 30 or more days during the first 24 months or 24,000 miles, and there were at least two repair attempts during the first 12 months or 12000 miles, and the problem still exists. If no loaner vehicle was provided to you by the dealer during this time period, you pass the test.

2010SLVRBULIT · 07-08-2014, 03:27 AM

you own a used car now(GM won't trade you a new one). Best to get the dealer to take care of it.

VOGGS-LS3-1LE · 07-08-2014, 05:16 AM

Sorry to hear that, def feel your frustration, but asking to trade for a new one is a little far fetched. Instead of going straight for the jugular at gm, why not ask the question, why did the dealer not see this during the paid new vehicle inspection. Guarantee someone at the dealer saw it, they let it go till you become the owner and then able to file a warranty claim and get paid to fix it, on top of selling the car. Sounds shady at best to me...also a good technician can remove and reinstall and you'd never be able to tell. Find a good service dept....

LuSe4 · 07-08-2014, 05:23 AM

You are way over thinking this. It is not a major repair. It is a car, things break. No way should GM award you a new car over this.

Just have them fix it and move on.

bluBlud · 07-08-2014, 06:25 AM

I'm with the OP and would be apprehensive about the repair. In my experience, good technicians are really hard to find these days and wouldn't be surprised if the reinstalled dash didn't fit quite right or something else got dinged or scratched in the process. For example, I had to get a new axle when my car was basically new. When I picked it up, there were chips in one of my wheels near the lugs and red paint smeared across the inside of the wheel where they banged it against the brakes.

I think the best you can do is have it fixed but let them know you'll be looking the car over thoroughly when you pick it up.

ST1LE · 07-08-2014, 06:37 AM

Quote:

Originally Posted by LuSe4

You are way over thinking this. It is not a major repair. It is a car, things break. No way should GM award you a new car over this.

Just have them fix it and move on.

+1

Ryan1975 · 07-08-2014, 07:37 AM

I'm a nerd. I'd take this opportunity to hide the wires for a sweet ham radio setup.

Edwin320 · 07-08-2014, 09:06 AM

Although its physically a big part, it isn't complicated to remove. Just make sure to let the dealer know that if there are squeaks or rattles that weren't there before, you'll give them hell over it.

Chevrolet Customer Svc · 07-08-2014, 10:20 PM

Quote:

Originally Posted by RaycinSS

So I'm a Chevy guy at heart. My first car was a 78 El Camino and I have owned at least 12 Chevrolets since then including a 2010 SS/RS Camaro and Four Corvettes two of which were ZR1's. I love my Chevy's and I've always taken great care of them and get top dollar and have no trouble selling them when I get ready for another one.

So I just traded in my 2011 LTZ Silverado and finally got myself back into a sports car. I'm a true enthusiast and the 1LE was what it took to make me take the plunge again. It's a truly beautiful and very capable car and the stuff that even grown men's dreams are made of.

I picked it up on July 2nd and it has a little over 600 miles on it now since I live nearly 60 miles one way from work. The day I drove it home I noticed a little something weird in the Heads Up Display but didn't think to much about it in all the excitement of the new car but when it didn't seem to clear itself up after the long holiday weekend I took it back to the dealer today. It turns out that there is a vertical crack in the middle of the mirror that is buried deep inside the HUD. This makes for an effect similar to looking at a straw in a glass of water where the lines do not line up. Combine that with the ever changing display and words that appear such as song titles etc... and its very irritating for someonel like me that really liles the HUD feature. It's one of the things I really like about the car.

The dealership explained that the dash and console need to come out to replace the HUD unit. I'm very upset that this car left the factory this way. I've had terrible luck over the years with major repairs like this. The factory does a great job these days with interiors and dashes not squeaking and rattling but past experience has proved this is extremely difficult to maintain that quality for any length of time after a repair like this is done outside the factory.

With only 5 days possession and 600 miles on my brand new, semi exclusive and very expensive sports car I think GM needs to step up and put me in another new 1LE that does not need the dash removed from the start. This problem was in the vehicle when it was delivered to me and I would not have bought this car as a new car had they disclosed to me that it had already undergone or needed a major repair at the dealership.

Anyone here have any experience in dealing with this type of situation?

RaycinSS,

I'm deeply sorry to read about the early repair concerns with your new Camaro, and definitely understand how concerning this matter would be. Although unable to guarantee anything, we may be able to explore some options on your behalf once the repairs are completed. Feel free to send me a private message at your convenience if you would like to discuss this situation further.

Kind regards,

William R.
Chevrolet Customer Care

07-08-2014, 01:07 AM	#1
RaycinSS Drives: 2015 Camaro Z/28 Join Date: Jan 2011 Location: Arlington,TX Posts: 557	FRUSTRATED my 5 day old 2014 1LE Needs the dash removed and replaced So I'm a Chevy guy at heart. My first car was a 78 El Camino and I have owned at least 12 Chevrolets since then including a 2010 SS/RS Camaro and Four Corvettes two of which were ZR1's. I love my Chevy's and I've always taken great care of them and get top dollar and have no trouble selling them when I get ready for another one. So I just traded in my 2011 LTZ Silverado and finally got myself back into a sports car. I'm a true enthusiast and the 1LE was what it took to make me take the plunge again. It's a truly beautiful and very capable car and the stuff that even grown men's dreams are made of. I picked it up on July 2nd and it has a little over 600 miles on it now since I live nearly 60 miles one way from work. The day I drove it home I noticed a little something weird in the Heads Up Display but didn't think to much about it in all the excitement of the new car but when it didn't seem to clear itself up after the long holiday weekend I took it back to the dealer today. It turns out that there is a vertical crack in the middle of the mirror that is buried deep inside the HUD. This makes for an effect similar to looking at a straw in a glass of water where the lines do not line up. Combine that with the ever changing display and words that appear such as song titles etc... and its very irritating for someonel like me that really liles the HUD feature. It's one of the things I really like about the car. The dealership explained that the dash and console need to come out to replace the HUD unit. I'm very upset that this car left the factory this way. I've had terrible luck over the years with major repairs like this. The factory does a great job these days with interiors and dashes not squeaking and rattling but past experience has proved this is extremely difficult to maintain that quality for any length of time after a repair like this is done outside the factory. With only 5 days possession and 600 miles on my brand new, semi exclusive and very expensive sports car I think GM needs to step up and put me in another new 1LE that does not need the dash removed from the start. This problem was in the vehicle when it was delivered to me and I would not have bought this car as a new car had they disclosed to me that it had already undergone or needed a major repair at the dealership. Anyone here have any experience in dealing with this type of situation?

07-08-2014, 01:13 AM	#2
AshenGreyLFX Drives: 2014 Ashen Grey 1LS Join Date: Mar 2014 Location: San Francisco Posts: 86 View My Garage	Possible lemon. Check with your hr department at the dealership where you took delivery. They will fight for you. __________________ 2014 1LS / injen short ram. Everything else is stock. 73' Camaro LT 400 SBC De-Stroked.

07-08-2014, 01:22 AM	#3
wakespeak Drives: 2020 ZL1 1LE Join Date: Sep 2012 Location: Austin, Texas Posts: 1,335	I had my dash replaced for a different reason. Dealer did a great job can't tell it was done. __________________ 2020 ZL1 1LE [Moroso SC Expansion Tank, otherwise stock]

07-08-2014, 01:30 AM	#5
Mark T American Gold Whisperer Drives: 2014 White 1LE 2SS/RS/NPP/Rec/Nav Join Date: May 2014 Location: Northern Utah Posts: 838	I watched an assembly video of the camaro, and the dash seemed mounted by two bolts. One on each side. Probably more complicated than that though. __________________

07-08-2014, 05:16 AM	#8
VOGGS-LS3-1LE Angry by Nature Drives: 13' Camaro 1SS/RS/1LE/NPP 1 of 76 Join Date: Aug 2013 Location: Pittsburgh, PA Posts: 343	Sorry to hear that, def feel your frustration, but asking to trade for a new one is a little far fetched. Instead of going straight for the jugular at gm, why not ask the question, why did the dealer not see this during the paid new vehicle inspection. Guarantee someone at the dealer saw it, they let it go till you become the owner and then able to file a warranty claim and get paid to fix it, on top of selling the car. Sounds shady at best to me...also a good technician can remove and reinstall and you'd never be able to tell. Find a good service dept.... __________________ 2013 CHEVROLET CAMARO 1SS/RS/1LE/NPP 1 OF 76 Roto Fab CAI 1LE BADGES

07-08-2014, 01:29 AM	#4
Midnight Rat Drives: SS 1LE Join Date: Nov 2012 Location: Texas Posts: 1,829	Did you not do a pre delivery inspection of the car?

07-08-2014, 03:27 AM	#7
2010SLVRBULIT Drives: G5(LLT) & C6(LS3) Join Date: Apr 2009 Location: MARS Posts: 7,527 View My Garage	you own a used car now(GM won't trade you a new one). Best to get the dealer to take care of it.

07-08-2014, 05:23 AM	#9
LuSe4 Drives: 2013 Camaro 2SS RS LS3 Join Date: Feb 2011 Location: Grand Rapids, MI Posts: 1,058	You are way over thinking this. It is not a major repair. It is a car, things break. No way should GM award you a new car over this. Just have them fix it and move on. __________________ -2013 Summit White over Inferno Orange 2SS RS- -2014 White Diamond Silverado Z71 Crew Cab Short Box-

07-08-2014, 06:25 AM	#10
bluBlud Drives: 2013 2SS/RS/1LE Join Date: Mar 2013 Location: CT Posts: 483	I'm with the OP and would be apprehensive about the repair. In my experience, good technicians are really hard to find these days and wouldn't be surprised if the reinstalled dash didn't fit quite right or something else got dinged or scratched in the process. For example, I had to get a new axle when my car was basically new. When I picked it up, there were chips in one of my wheels near the lugs and red paint smeared across the inside of the wheel where they banged it against the brakes. I think the best you can do is have it fixed but let them know you'll be looking the car over thoroughly when you pick it up. __________________

07-08-2014, 07:37 AM	#12
Ryan1975 Pretty Fly Drives: 2014 Camaro 1SS 1LE 6MT Join Date: Jul 2014 Location: Texas Hill Country Posts: 18	I'm a nerd. I'd take this opportunity to hide the wires for a sweet ham radio setup.

07-08-2014, 09:06 AM	#13
Edwin320 Drives: 2018 Camaro ZL1 Convertible A10 Join Date: Mar 2012 Location: Miami, Fl Posts: 427 View My Garage	Although its physically a big part, it isn't complicated to remove. Just make sure to let the dealer know that if there are squeaks or rattles that weren't there before, you'll give them hell over it. __________________ Ed 2018 ZL1 A10 'Vert