Damage to Car Before Delivery - Page 2

JFM-jr · 03-09-2018, 12:56 PM

Quote:

Originally Posted by craigss50

They won't do much. They can repair the car and sell it for new.

Yes they sure can sell it to someone else id walk away it sucks tho

FlowForm_Wheels · 03-09-2018, 01:02 PM

Quote:

Originally Posted by rjacobs

i would tell them to eat that car and get you another one.

New is new is new...

You didnt pay for a new car that had a new fender and front bumper cover plus repaint... you paid for a new, unblemished car.

On the same page as you, I would go back in to argue the same thing. Of course you'll have to have enough will power to actually not take home a Camaro that day, it'll be painful to wait, but it's better to get what you paid for.

Gen6 softtop · 03-09-2018, 01:16 PM

I work at a big 3 factory and can tell you this type of repair, repaints, door ,swaps, hood and fascia swaps happen often enough before leaving the factory. As long as the repaint or repair is done right all is good. Along with some sort of compensation as others have said

lcgates · 03-09-2018, 02:24 PM

Thanks for the responses. My gut tells me to not accept the car even if it's done right - I'll still know and it will probably bug the crap out of me. One reason I ordered the car was to have a pristine car, and not one that people had driven and done who knows what to (like I did the one I test drove - ha). I'll see what the Dealer comes up with - they have ignored me for two days now, so I'm not getting a good feeling anything will be easy.

Wierd Harold · 03-09-2018, 02:40 PM

Scum bags.feel for you.this would piss me off to no end. I'm sure the next car you buy you won't sign paperwork until everything is done to your liking.

RobC2 · 03-09-2018, 02:42 PM

If it bugs you now, it will only get worse. I ordered a new M3, waited months, tracked it from port to port, and set up delivery at the BMW Performance Center. Apparently, it had some paint issue in the door jamb that nobody decided to tell me about until I had arrived to pick it up. They had repaired it at their body shop, which I understand is excellent. I got some merchandise credit and was pleased for a while, but the trunk always smelled of solvent and I could not get rid of the smell. Ruined the whole experience. Should have refused it despite going through the whole delivery experience and ordered another one.

It may be true that many cars are repaired without your knowledge before delivery, but once you know, you can't unknow.

DFWZ28 · 03-09-2018, 02:57 PM

tell them they just bought your car. it will always be in the back of your mind.

JLSuperfly · 03-09-2018, 03:08 PM

Good luck. Let us know what you decide to do.

SD1 · 03-09-2018, 03:30 PM

Uhh, why the hell did you leave it there in the first place? In Arizona at least, you physically have to take possession of the car in order for the deal to be transacted, so if you haven't removed it from the lot, DONT until you resolve the issue, no idea what Texas law is but might offer you some recourse.

RobC2 · 03-09-2018, 03:37 PM

If you do decide to let them repair it, make sure you keep documentation from the dealership on the repair and take pictures. I recently sold a 2003 Honda S2000 with over 100k miles on it and it had the bumper cover replaced due to the previous owner hitting a large bird. Good thing I had pictures, everybody was trying to get me down on the price assuming it was in a collision. Repaired cars take a ding at resale or trade-in. There is no good reason to knowingly accept this on a brand new car. Let them sell it to someone else. If it is truly the same after repair, then shouldn't matter to them, right?

Glen e · 03-09-2018, 04:01 PM

Quote:

Originally Posted by lcgates

Thanks for the responses. My gut tells me to not accept the car even if it's done right - I'll still know and it will probably bug the crap out of me. One reason I ordered the car was to have a pristine car, and not one that people had driven and done who knows what to (like I did the one I test drove - ha). I'll see what the Dealer comes up with - they have ignored me for two days now, so I'm not getting a good feeling anything will be easy.

Here's a bit of advice from a former general manager of the two dealerships:

Who are you dealing with? The salesman? Or the sales manager? Stop… Go straight to the general manager. You need somebody With HP that is above the department that you're dealing in , which is the sales department. All the sales guys will try to resurrect/retain the deal, ask YOU for good CSI, after all it's one car sold for the month that they probably need to make goals. And it's not fun to unwind a deal, but absolutely done all the time.Don't take no for an answer, don't email, show up in person at his office, be courteous, but firm. 98% of the general managers don't want the brain damage and will give you anything you want to do thats sane. You're not gonna get all sorts of Perks and free oil changes, you want a new car ordered/located or as I said up top unwind the deal. They really won't lose anything, except some time and effort, they fix it, and thenmay just take it straight to the auction lane and wash out with no loss..

Personally I would order you a new car and take the car back, because I don't want to send you a survey that you're going to ding me on , even if I take care of you. That potentialy could cost me huge money in GM CSI bonuses.

Post #20 and 21 are spot on. You dont want a repaired car, you want a replacement or completly out of the deal. Keep repeating that to them.....LOL

JamesNoBrakes · 03-09-2018, 04:10 PM

Quote:

Originally Posted by I`m Batman

Hard to see over the hood/fenders of these car and see where the car ends and obstacle begins... apparently someone at the dealer found out the hard way.

I don't know what I would do but probably some kind of compensation for your time and inconvenience would be nice.

Impossible we've been told visibility in these cars is no issue at all!

(of course it is, and this is one of the reasons why)

STYLO LT1 · 03-09-2018, 10:42 PM

Believe me that is nothing compared to having your entire brand new car resprayed like several people on here have had done due to thin paint. Let them fix it first, under the pretense that you will refuse it If it looks like sh!t.

Quester · 03-10-2018, 06:42 PM

All you can see is the damage on the surface, what about frame? Subframe? Want damage to the electronics? I worked in the car business for ten years and the stuff they try to hide can be incredible. Reorder, they will hit the insurance for a lot more than they will be willing to do to keep you in it. Just saying.....

03-09-2018, 02:57 PM	#21
DFWZ28 Drives: 2010 SS Join Date: May 2012 Location: Rockwall, TX Posts: 1,605 View My Garage	tell them they just bought your car. it will always be in the back of your mind. __________________

03-10-2018, 06:42 PM	#28
Quester Drives: 16 2SS Convertable Join Date: Feb 2018 Location: Oklahoma Posts: 41	Don’t do it. All you can see is the damage on the surface, what about frame? Subframe? Want damage to the electronics? I worked in the car business for ten years and the stuff they try to hide can be incredible. Reorder, they will hit the insurance for a lot more than they will be willing to do to keep you in it. Just saying.....

03-09-2018, 01:16 PM	#17
Gen6 softtop Drives: Hyper blue 1ss convertible 6 sp Join Date: May 2017 Location: Munger mi Posts: 205	I work at a big 3 factory and can tell you this type of repair, repaints, door ,swaps, hood and fascia swaps happen often enough before leaving the factory. As long as the repaint or repair is done right all is good. Along with some sort of compensation as others have said

03-09-2018, 02:24 PM	#18
lcgates Drives: 2018 Camaro 2SS Join Date: Jan 2018 Location: Texas Posts: 5	Thanks for the responses. My gut tells me to not accept the car even if it's done right - I'll still know and it will probably bug the crap out of me. One reason I ordered the car was to have a pristine car, and not one that people had driven and done who knows what to (like I did the one I test drove - ha). I'll see what the Dealer comes up with - they have ignored me for two days now, so I'm not getting a good feeling anything will be easy.

03-09-2018, 02:40 PM	#19
Wierd Harold Drives: 2017 2lt rs Join Date: May 2017 Location: Ontario canada Posts: 332	Scum bags.feel for you.this would piss me off to no end. I'm sure the next car you buy you won't sign paperwork until everything is done to your liking.

03-09-2018, 02:42 PM	#20
RobC2 Drives: 2023 Tesla Model 3P Join Date: Oct 2017 Location: Charlotte, NC Posts: 43	If it bugs you now, it will only get worse. I ordered a new M3, waited months, tracked it from port to port, and set up delivery at the BMW Performance Center. Apparently, it had some paint issue in the door jamb that nobody decided to tell me about until I had arrived to pick it up. They had repaired it at their body shop, which I understand is excellent. I got some merchandise credit and was pleased for a while, but the trunk always smelled of solvent and I could not get rid of the smell. Ruined the whole experience. Should have refused it despite going through the whole delivery experience and ordered another one. It may be true that many cars are repaired without your knowledge before delivery, but once you know, you can't unknow.

03-09-2018, 03:08 PM	#22
JLSuperfly Drives: 2014 Red Hot LS3 Join Date: Oct 2014 Location: SF Bay Area, CA Posts: 4,266	Good luck. Let us know what you decide to do.

03-09-2018, 03:30 PM	#23
SD1 Drives: 17' GTI DSG SE Join Date: Oct 2016 Location: Face of the Sun Posts: 83	Uhh, why the hell did you leave it there in the first place? In Arizona at least, you physically have to take possession of the car in order for the deal to be transacted, so if you haven't removed it from the lot, DONT until you resolve the issue, no idea what Texas law is but might offer you some recourse.

03-09-2018, 03:37 PM	#24
RobC2 Drives: 2023 Tesla Model 3P Join Date: Oct 2017 Location: Charlotte, NC Posts: 43	If you do decide to let them repair it, make sure you keep documentation from the dealership on the repair and take pictures. I recently sold a 2003 Honda S2000 with over 100k miles on it and it had the bumper cover replaced due to the previous owner hitting a large bird. Good thing I had pictures, everybody was trying to get me down on the price assuming it was in a collision. Repaired cars take a ding at resale or trade-in. There is no good reason to knowingly accept this on a brand new car. Let them sell it to someone else. If it is truly the same after repair, then shouldn't matter to them, right?

03-09-2018, 10:42 PM	#27
STYLO LT1 Drives: 2016 Camaro SS Vert. Join Date: Apr 2017 Location: Garden State Posts: 537	Believe me that is nothing compared to having your entire brand new car resprayed like several people on here have had done due to thin paint. Let them fix it first, under the pretense that you will refuse it If it looks like sh!t.

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