04-12-2014, 09:56 PM | #1 |
aka Patrick
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Lethal - Lacking Customer Service
My experience with Lethal hasn't been appalling but it has certainly not been exceptional / favorable. I can understand a business becoming busy but Customer service is important to me. My problem was partly resolved thanks to another vendor stepping in to help get things correct.
I believe they have the best intentions but after educating myself on springs I became quickly alarmed with the PAC-1208x. I'm a bit concerned they can cause premature wear to the valve train. The PAC-1208x springs apply a good amount of valve train pressure and could cause premature wear on parts. I took comp cams suggestion and got springs that have a spring rate closer to the CAM's lift. I really wish I could better explain but there are some people out there smarter than I that can explain it better so I won't try to explain it. Below is a quick timeline of the events I've had with Lethal Racing: 3/11
3/12
3/15
3/20
3/21
3/24
3/26
3/27
3/28
3/30
3/31
4/1
4/11
Current Day Still no word from Lethal Racing.... not sure if they really want their duplicate shipment back or not? ** Update ** 4/14
4/15
Concluding Thoughts.... I know no one is perfect and things happen or people get busy. It's just unfortunate it happened during my experience. I have a nice Cam and I have springs now that I'm comfortable with for my knowledge level. It was a frustrating and stretched out experience but in the end everything appears to be resolved.
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Current Modifications: Your average Bolt-ons & Suspension Upgrades
GForce Engineering: 9" Rear End, Strange Pro Iron Case w/Moser Nodular 3.70:1 Detroit locker, 3.5" Solid Drive Shaft Last edited by Ject; 04-15-2014 at 06:09 PM. Reason: Updates / Grammar Edits |
04-12-2014, 10:10 PM | #2 |
Drives: 2011 Camaro SS/M6 Join Date: Dec 2013
Location: Pennsylvania, 15909
Posts: 180
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Wow. When I ordered my cam from them it had parts missing but 1 phone call and they took care of it. It should NEVER take that many calls to get somewhere.
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2011 Ls3. Slp TSV2300. 8PSI. 3.4 Pulley. Livernois Twin Fuel Pump. Id850 Injectors. Slp 1 3/4 headers. CAI Cold Air Intake. 3inch exhaust. V-Maxx portted throttle body. Night Fury cam. Lpe 391 gears. Fj performence tune. 643rwhp 574rwtq
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04-12-2014, 10:39 PM | #3 |
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BTR ftw!
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2011 Camaro 2SS/RS, Circle D 3200, ADM Transmission Cooler, BTR Valvetrain, Cam Motion .621 .595 228/244 113+4, ARH 1 7/8 full exhaust, Cold Air Inductions, Katech C5R TC, Melling HV, BTR SLR lifters, Trunion Upgrade, LS2 Dampner, LS9 head gaskets, Bo White PTB, MM can, GFX, Subs, B&M Deep transmission pan,
Holley fuel rail, Proform valve covers, relocated coil packs |
04-13-2014, 03:26 PM | #4 |
Search Ninja
Drives: 2010 Black 2SS/RS A6 Join Date: Oct 2009
Location: Central Ark
Posts: 7,183
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Brian is extremely cool and helpful. Glad you got it all sorted out.
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2010 Black 2SS/RS A6
Halltech CF 102 fed GPI modded intake manifold Bo (knows) White ported TB Kooks LT's/ Dynomax VT Pfadted (springs/sways) Dyno tuned by Rhino and GPI I once parallel parked a train. |
04-13-2014, 06:54 PM | #5 |
Slow Turtle
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lol
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04-13-2014, 06:59 PM | #6 |
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Hummmmm.
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2017 ZL1 A10: 8.84 @ 156 PB
2017 ZL1 A10: Previously FBO 756/761 (9.6 @ 143 1/4) SOLD-2013 ZL1 M6:BTR,LTs,IDs,ATI,RotoFab10.84@129 SOLD-2011 SS M6: Blower, Cam, Alky, LTs. |
04-15-2014, 08:29 AM | #7 |
aka Patrick
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Updates shown above in original posting. I finally have some form of communication with Lethal Racing. A little late to the party as part of the problem was resolved by Brian Tooley.
Couldn't agree more. Brian Tooley went above and beyond when he didn't need to at all. I'm glad there are people / vendors out there willing to help.
__________________
Current Modifications: Your average Bolt-ons & Suspension Upgrades
GForce Engineering: 9" Rear End, Strange Pro Iron Case w/Moser Nodular 3.70:1 Detroit locker, 3.5" Solid Drive Shaft |
04-15-2014, 03:29 PM | #8 |
All About That Speed
Drives: 2010 Camaro 2SS/RS Join Date: Mar 2013
Location: Memphis
Posts: 1,181
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So it sounds like the 'gal' answering (or rather not answering) the phone wasn't doing her job and passing along messages as she should have.
Glad to hear you got it worked out OP. It's crazy how one person's actions (gal) can create such a hectic and frustrating situation.
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2010 SS M6 | 416 CI | H/C/I | GPI TUNED | SNSSTR |
04-17-2014, 07:19 AM | #9 |
Drives: 2007 Corvette C6 983 RWHP Join Date: Dec 2011
Location: Montreal, Canada
Posts: 690
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That is the kind of service that would tell me to never use that shop again. Problems can be expected. It is how they are handled that counts.
Kudos to Brian for stepping up to help out. That's service !!
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2007 C6 vert, auto, F55, LT3
LME LS402 , WCCH 245 Heads, Pat G. Custom cam YSI / 3.0 pulley, ARH 1 7/8 headers, NPP Dewitts / dual spals, A&A dual pump fuel system. 3.42 polished gears, hardened shafts, Alky control meth, Cartech line lock, ECS axle loops, Trans brace, 6L80 built by me. ID 1000 injectors, comp rockers, Morel lifters, BT springs, Trend 3/8 pushrods, ATI 10% OD Damper Circle D Triple Disc stall 1009 RWHP @ 7000, 817 RWTQ @ 6000, |
04-17-2014, 01:40 PM | #10 |
ЯєŧąяĐ Єl¡m¡иąŧøя ™
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Glad Brian got you the correct parts and customer service we all expect. Sounds like once that happened Lethal tried to make it right based on you getting help from someone else but man was it way too late.
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04-17-2014, 01:54 PM | #11 |
Drives: 2010 CAMARO. 10.04@133mph, 1.4 60' Join Date: Jul 2009
Location: Lafayette, Louisiana
Posts: 4,585
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the OP has stated his issue and has stated his opinion. Lethal Racing is aware and has made contact with the OP to apologize and offer help. We are extremely busy and try our best to attend to everyone asap, but we are human also...
All these other post do nothing to help the OP or give positive input but fall directly under Camaro 5's definition of trolling. If you have a preferred shop that's fine but no need to inflame a thread just for the simple fact of doing it. This stands out as plain as day for everyone else and people see through it. -------------------------------------------------------------------------------- TRAN: "I have noticed an uptick on the forums by certain members (you know who you are) whose agenda is to troll certain vendors/sponsors. Please be aware that this will not be tolerated and will result in account suspension or ban. Take this warning seriously. It's perfectly OK to lodge a legitimate complaint in the vendors feedback forum, but this only needs to be done once - by creating your own thread. But, it's quite another to repeatedly troll threads against certain vendors. Trolling will not be tolerated and will result in account suspension if it continues TO ALL: If you have a legitimate complaint, you're free to make a thread about it in this section, but you will not be allowed to troll vendors/sponsors. The definition of trolling is repeatedly jumping into threads about vendors/sponsors to complain or attack. " |
04-17-2014, 04:53 PM | #12 |
Negative Camber Junkie
Drives: 2010 1SS LS3/6MN ABM 1 of 23 Join Date: May 2009
Location: ChiTown, IL
Posts: 1,824
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BTW, your banner does not seem to be working. It does not connect us to your Facebook page, FYI.
T.
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"Horsepower is something that looks great in a Magazine article, but suspension is what actually gets you around the track fast.." Jack Olsen
The drag strip is like sniffing glue, it's cheap, it's a decent buzz, it doesn't last long and they are all the same. Road racing is like China White Heroin, the buzz is stronger, the high lasts for hours, it's extremely addictive and they are all different. I can't wait for my next Track fix. DA HAWKS OWN DA CUP!!!!! |
04-17-2014, 10:47 PM | #13 |
come find out;)
Drives: stockish 2012 camaro ss Join Date: Oct 2012
Location: speed county
Posts: 2,166
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Lethal does have issues coming in contact with customers maybe since they are under staffed if you are physically at their shop they offer the most amazing customer service and their attention is all focused on you. But if you're a email customer they do have a bit problem communicating overall I give it a 8/10 stars.
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04-17-2014, 10:47 PM | #14 | |
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Quote:
If you guys are that busy maybe you should try to hire some more help, just so this doesn't happen. Not trying to troll or anything just a suggestion.
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1 7/8" TSP headers straight piped, Custom Tick Performance cam w/ supporting mods, 1" BMR springs and other BMR suspension mods. Tuned with HPtuners by Matt@FSP
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