Dealer trying to charge for GM Intake tune (help)

drew.87 · 07-31-2017, 01:44 PM

Hey guys looking for some help here.
I bought the GM intake for Thatgmpartsguy and installed it. I had the dealership do the tune. When I picked up the car they told me it cost $125 for the tune. I gave them the code founded on Thatgmpartsguy to charge it. They said the would do it Monday. Well, they just called me and said that GM is not paying for it that I have to. Has anyone had this happen to them? What can I do?

Mark114 · 07-31-2017, 01:56 PM

The intake should have included a GM document with the charge code for the recalibration. They should have been able to use that information to charge the time. Did you receive that document with the other parts and did you take it to the dealer when you had them recalibrate for the intake?

drew.87 · 07-31-2017, 02:21 PM

Quote:

Originally Posted by Mark114

The intake should have included a GM document with the charge code for the recalibration. They should have been able to use that information to charge the time. Did you receive that document with the other parts and did you take it to the dealer when you had them recalibrate for the intake?

Yeah, I did receive it and I gave it to the dealership. They have it and they are saying it will not go through that I have to pay it.

Glen e · 07-31-2017, 02:25 PM

Quote:

Originally Posted by drew.87

Yeah, I did receive it and I gave it to the dealership. They have it and they are saying it will not go through that I have to pay it.

So pay it and then have GM customer relations send you a check. They have done that on various C7 items.

drew.87 · 07-31-2017, 02:31 PM

Quote:

Originally Posted by Glen e

So pay it and then have GM customer relations send you a check. They have done that on various C7 items.

yeah no. Not going to pay it and hope that GM does the right thing.

Glen e · 07-31-2017, 02:34 PM

So what's your plan?to just keep yelling at service manager? Try and find the general manager and see if you can get any help that way. I frankly don't want to waste the time and my stress at a dealer, I'd rather just call GM and have them send me the check or at least have them tell the dealer to do it.

drew.87 · 07-31-2017, 02:40 PM

Quote:

Originally Posted by Glen e

So what's your plan?to just keep yelling at service manager? Try and find the general manager and see if you can get any help that way. I frankly don't want to waste the time and my stress at a dealer, I'd rather just call GM and have them send me the check or at least have them tell the dealer to do it.

Well no one said I am yelling. I have been talking to the service manager. He is the one that told me I have to pay for it.
The plan is asking if anyone else has run into this and if so how they got it resolved.

MostlyHarmless · 07-31-2017, 02:55 PM

Probably going to get flamed for this, but I think the rebate for the tune is on the assumption that the dealer installed the intake - i.e. you pay for the install but you DON'T pay for the reflash - that way GM makes sure that all dealers do the reflash and don't try to cut corners.

If you install it yourself, then I think you are kinda on your own and at the mercy of the dealer on how much they want to charge you

Mark

16silverSS · 07-31-2017, 03:28 PM

Don't pay the dealership for the Gm tune. I also purchased the GMPP intake from that Gm parts guy and I did the install myself. I took it to the dealership and they flash the Gm tune in about 45mins. I provided them with the paper work that came with the intake. They had no problems getting the tune or getting paid for doing it.

RCF · 07-31-2017, 09:55 PM

Quote:

Originally Posted by MostlyHarmless

Probably going to get flamed for this, but I think the rebate for the tune is on the assumption that the dealer installed the intake - i.e. you pay for the install but you DON'T pay for the reflash - that way GM makes sure that all dealers do the reflash and don't try to cut corners.

If you install it yourself, then I think you are kinda on your own and at the mercy of the dealer on how much they want to charge you

Mark

Installed mine and no hassle from my dealer at all doing the tune free of charge. Nowhere does it state it has to be dealer installed, for the tune cost to be covered, for warranty, etc.

TJay74 · 08-01-2017, 09:56 AM

Quote:

Originally Posted by MostlyHarmless

Probably going to get flamed for this, but I think the rebate for the tune is on the assumption that the dealer installed the intake - i.e. you pay for the install but you DON'T pay for the reflash - that way GM makes sure that all dealers do the reflash and don't try to cut corners.

If you install it yourself, then I think you are kinda on your own and at the mercy of the dealer on how much they want to charge you

Mark

Correct, the way the CAI and tune work is you order it thru the dealer, they install it and then they reflash the ECM as part of the package price. When you order the CAI online and install it yourself and then ask the dealer to install it you are asking them to work for free.

Michigan1LTRS · 08-01-2017, 10:03 AM

Quote:

Originally Posted by TJay74

you are asking them to work for free.

They get paid by GM to install the tune.

meilmarc · 08-01-2017, 08:21 PM

Installed mines, my dealer would not do it for free, went to another dealer, they did it with no problem and charged it to GM, service advisor said he was eager to see how the process would work.

RCF · 08-01-2017, 08:47 PM

Quote:

Originally Posted by TJay74

Correct, the way the CAI and tune work is you order it thru the dealer, they install it and then they reflash the ECM as part of the package price. When you order the CAI online and install it yourself and then ask the dealer to install it you are asking them to work for free.

That's not correct. My dealer had no issues getting paid for the tune only. I even asked in advance, and they told me no problem installing myself.

07-31-2017, 01:44 PM	#1
drew.87 Drives: 2017 Camaro 1LE Join Date: Feb 2017 Location: Houston Posts: 128	Dealer trying to charge for GM Intake tune (help) Hey guys looking for some help here. I bought the GM intake for Thatgmpartsguy and installed it. I had the dealership do the tune. When I picked up the car they told me it cost $125 for the tune. I gave them the code founded on Thatgmpartsguy to charge it. They said the would do it Monday. Well, they just called me and said that GM is not paying for it that I have to. Has anyone had this happen to them? What can I do? __________________ 2017 Hyper Blue SS 1LE W/ PDR \|Oracle painted side markers \| Wicker Bill Spoiler \| GMPP Intake \| Lots of little random things \|

07-31-2017, 02:34 PM	#6
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	So what's your plan?to just keep yelling at service manager? Try and find the general manager and see if you can get any help that way. I frankly don't want to waste the time and my stress at a dealer, I'd rather just call GM and have them send me the check or at least have them tell the dealer to do it. __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

07-31-2017, 01:56 PM	#2
Mark114 Drives: 2016 2SS Convertible Join Date: May 2012 Location: St. Louis, MO Posts: 1,711 View My Garage	The intake should have included a GM document with the charge code for the recalibration. They should have been able to use that information to charge the time. Did you receive that document with the other parts and did you take it to the dealer when you had them recalibrate for the intake?

07-31-2017, 02:55 PM	#8
MostlyHarmless Drives: 2016 2SS A8 Convertible Join Date: Oct 2016 Location: Maryland Posts: 85	Probably going to get flamed for this, but I think the rebate for the tune is on the assumption that the dealer installed the intake - i.e. you pay for the install but you DON'T pay for the reflash - that way GM makes sure that all dealers do the reflash and don't try to cut corners. If you install it yourself, then I think you are kinda on your own and at the mercy of the dealer on how much they want to charge you Mark

07-31-2017, 03:28 PM	#9
16silverSS Drives: 2016 Camaro SS 2ss A8 Join Date: Jun 2016 Location: South Florida Posts: 49	Don't pay the dealership for the Gm tune. I also purchased the GMPP intake from that Gm parts guy and I did the install myself. I took it to the dealership and they flash the Gm tune in about 45mins. I provided them with the paper work that came with the intake. They had no problems getting the tune or getting paid for doing it.

08-01-2017, 08:21 PM	#13
meilmarc Drives: 2016 2SS, HBM, NPP, Sun Roof Join Date: Jun 2013 Location: Houston, Tx Posts: 87	Installed mines, my dealer would not do it for free, went to another dealer, they did it with no problem and charged it to GM, service advisor said he was eager to see how the process would work.

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