[ReefBlueCoupe]

Sounds like they're being really cool about it and willing to work with you. Nice job.

[Nsxmatt]

Originally Posted by ReefBlueCoupe

You've never been screwed by another you're paying to perform a service, have you?

I've worked in fixed operations at various dealers for 22 years and owned 57 cars, so I have been a part of both sides of that situation. The taking a video or pictures of every angle is not a reasonable request of someone taking their car in for service. Damage is usually easy to tell if it's new or preexisting and almost always will side with the customer to fix it and keep the customer happy.

[ReefBlueCoupe]

Originally Posted by Nsxmatt

I've worked in fixed operations at various dealers for 22 years and owned 57 cars, so I have been a part of both sides of that situation. The taking a video or pictures of every angle is not a reasonable request of someone taking their car in for service. Damage is usually easy to tell if it's new or preexisting and almost always will side with the customer to fix it and keep the customer happy.

I don't think its a request at all - the customer can take care of that himself in about two minutes with his phone before he leaves the vehicle, and has every right to do so.

For example, after a damaged-package claim by UPS that was horse crap, I now take multiple photos and a video of everything I ship at a UPS store WHILE it is in the store as they are taking possession of it. That's proof I have in case there is another claim that the item I am shipping is undamaged as UPS is taking possession of it.

There are those of us who've learned the hard way to CYA in all situations (I am in IT - it comes with the territory) and there are those that haven't yet.

It's cheap and easy insurance.

[torqueaddict]

Seems like a small simple job to be $460. For curiosity's sake, what's the bulk of the cost in a repair like this?

Glad they're owning up to it and seem to value your business.

[Nsxmatt]

Originally Posted by ReefBlueCoupe

I don't think its a request at all - the customer can take care of that himself in about two minutes with his phone before he leaves the vehicle, and has every right to do so.

For example, after a damaged-package claim by UPS that was horse crap, I now take multiple photos and a video of everything I ship at a UPS store WHILE it is in the store as they are taking possession of it. That's proof I have in case there is another claim that the item I am shipping is undamaged as UPS is taking possession of it.

There are those of us who've learned the hard way to CYA in all situations (I am in IT - it comes with the territory) and there are those that haven't yet.

It's cheap and easy insurance.

I agree in certain circumstances taking pics is a great idea. I guess I'm just a little more trusting on stuff like that.

And I haven't seen you since Tennespeed days. Knew your name sounded familiar lol

[ReefBlueCoupe]

Haha oh shit

I'll PM you so we don't hijack

[wjones14]

Originally Posted by torqueaddict

Seems like a small simple job to be $460. For curiosity's sake, what's the bulk of the cost in a repair like this?

Glad they're owning up to it and seem to value your business.

They have to sand the area around the paint chip smooth and repaint that area with the color. Then they have to paint the entire rocker panel with clear coat.

[Tenfive]

Originally Posted by Mullet_Machine

looks like they hit it with the lift arms when they went to slide them under the car.

Good Luck man

X2.


Sorry about your synergy green man. That sucks :/

[Allez]

Glad your dealer is taking care of that. Sucks that it happened, but kudos for their response.

[Cgocifer]

Originally Posted by pinballmaster

I took the car to the dealership. They looked at it for nearly an hour.
They claim it's unlikely it happened there, but are willing to cover the cost to fix it. I think he said if the car was placed improperly by 3 inches it could have happened. Said it wasn't curb damage. He said what he thought didn't matter. It was more important that I believed it happened there.
I got two quotes. The place they recommended said $460. The place I'd prefer to go to said $450. Both are higher than I expected. I thought it'd be closer to $300. I forwarded them over to the dealership. I'm waiting to see what they say.

I've had 100's of dealership oil changes. Mainly with Toyota. I've never encountered something like this. I wish I could change my own oil. I'm just not much of a car guy. I need to find somewhere that lets me watch the entire time. That's why I like Discount Tire. I can watch them change my tires from the window. They really should do oil changes too.

Changing oil is simple. Best way to learn about your car is to get your hands dirty. You don't have to be a mechanic, just a couple of simple hand tools and some common sense. Watch a couple of YouTube videos. Do you change your own light bulbs in your house or fix faucets? Come on man, it's easy.

Jack the car up on the driver side or invest in some race ramps, lossen the oil fill cap a little, unscrew the drain plug with a socket and ratchet, let the oil drain for about 15 minutes, unscrew the oil filter by hand or use a filter wrench or socket, let that drain, wipe the sealimg surfaces of the filter and drain plug with a lint free cloth, fill the new filter with oil (not a must, but i do), put a little bit of oil on the o ring of the new filter, screw it on until the o ring touches, then go another 3/4 of a turn, install the drain plug and tighten with a torque wrench to 18 ft lbs, grab a clean funnel and pour about 9 5 qts of new 5W 30 Dexos approved full synthetic oil in. Let it sit for a few minutes, check the dipstick and slowly add the rest of the oil until the level is near the upper end of the hash marks. Start the car and check for leaks. Done. Takes about 45 minutes with most of that waiting for the oil to drain completely.

[IMadeYouReadThis]

That's terrible that happened to you man hopefully they make it right.

As a others have said you should really consider changing your own oil.

I made these nice race ramps out of wood so no matter what I put on them I have no issues.

Also on a side note I've tried 3 times to edit this to make the picture come in the right way instead of upside down does anybody know how to switch that

[Chevyman2]

I copied rotated and reposted.

[IMadeYouReadThis]

Originally Posted by Chevyman2

I copied rotated and reposted.

[zirad54]

When I take my car in for service I walk around it and video,the outside interior and engine bay with the service writer also in the video and point out that there are no damaged areas. They hate it by my cars come back with no issues.