02-23-2024, 11:52 AM | #1 |
Drives: Chevy camaro, Chevy cruze Join Date: Sep 2023
Location: Utah
Posts: 130
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Onstar strikes again
Got my 2023 in October of last year, it came with a bunch of free trials like Onstar, XM, unlimited Data and app remote features. I hit the Onstar button when I got the car and set everything up including giving my CC number to the "adviser".
After a few months of not using anything for Onstar and seeing how easily thieves disable it when stealing cars I chose to dump it when the trial ran out, because I got 1 free month then there were extensions added on with the app I lost track of when exactly that would happen but the App said charges started Feb 23 so on monday the 18th on the drive home I called and canceled, even had the whole "legal" spheel on how im opting out of saftey features. 3 days later (21st) I get a charge on my card for Onstar, check the app and it's showing I still have Onstar preferred setup with reoccurring charges. I call and I'm told the trials ran out on January 23 and that's when the billing started then on February 23 I'd be actually charged for services rendered in the previous month. Took 3 people to get it fully canceled and a request for refund to be accepted (still not sure it will be approved, that's a fight for next week). Wish I'd refused to give my CC to the advisor to begin with.
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(Previous, totalled, hit from behind 8/2023) Black 2010 Camaro 2LT, RS. 82K miles.
Blue 2023 Camaro, 3LT, RS. |
02-23-2024, 12:47 PM | #2 |
Drives: 2018 Camaro 2SS A8 Join Date: Jul 2017
Location: East Tennessee
Posts: 11,618
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This should be a sticky... do not ever give your credit card info to OnStar.
They know you don't want to and try everything in their script when you or the sales rep makes the sign-up call during delivery, but stand your ground and they will still activate the trial. OP, I hope this will be the end of the story for you
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2018 Camaro 2SS — G7E MX0 NPP F55 IO6
735 rwhp | 665 rwtq Magnuson TVS 2300 80mm pulley | Kooks 1 7/8" LT headers | JRE smooth idle terminator cam | LT4 FS & injectors | TSP forged pistons & rods JMS PowerMAX | DSX flex fuel kit | Roto-Fab CAI | Soler 95mm LT5 TB | 1LE wheels | 1LE brakes | BMR rear cradle lockout | JRE custom tune 1100 - 1/30/18 | 2000 - 1/31/18 3000 - 2/06/18 TPW 2/26/18 3400 - 2/19/18 | 3800 - 2/26/18 4300 - 2/27/18 | 4B00 - 3/01/18 4200 - 3/05/18 | 4800 - 3/14/18 5000 - 3/16/18 | 6000 - 3/19/18 |
02-23-2024, 02:20 PM | #3 |
Drives: 2023 SS 1LE Sharkskin Join Date: Jun 2023
Location: MAGA MT
Posts: 282
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So glad I told my salesman to not even activate Onstar. But this sounds like the exact same ordeal I went through every time I canceled Sirius XM radio. Another service I will never subscribe to again.
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02-23-2024, 02:41 PM | #4 |
Drives: 2021 Camaro LT1 Join Date: Sep 2020
Location: Tampa FL area
Posts: 795
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02-23-2024, 03:22 PM | #5 |
Drives: 2023 Camaro 1SS Join Date: Apr 2014
Location: United States
Posts: 1,437
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It wasn't like this ~10 years ago. Canceling was easier. You couldn't do it online, you had to call, but a quick call solved it all.
Now there's staggered subscription dates and different plans being charged for, and they try to tell you can't cancel until the trial period is over. Sticky and tricky little bastards. That whole model is garbage. |
02-23-2024, 03:34 PM | #6 | |
Drives: Chevy camaro, Chevy cruze Join Date: Sep 2023
Location: Utah
Posts: 130
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Quote:
As for 10+ years ago, I agree, both on my 10 Camaro and my wives 11 Cruze I don't remember this bait and switch with the end dates nor being "required" to give them a CC.
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(Previous, totalled, hit from behind 8/2023) Black 2010 Camaro 2LT, RS. 82K miles.
Blue 2023 Camaro, 3LT, RS. |
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02-23-2024, 04:47 PM | #7 | |
Drives: 2017 Camaro 2SS A8 Join Date: Aug 2018
Location: Petersham MA
Posts: 4,756
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Quote:
Now remove the hardware…
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2017 Chevy Camaro 2SS A8 Whipple 3.0, Mast Black Label heads, Fore triple in-tank pumps, 112mm TB, LPE +52% injectors, LPE BB HPFP, 15” conversion 1059 WHP/944 WTQ, 9.48@150
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02-23-2024, 05:29 PM | #8 |
Hail to the King baby!
Drives: '19 XT4 2.0T & '22 VW Atlas 2.0T Join Date: Dec 2008
Location: Illinois
Posts: 12,172
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And never drive with your phone because it’s doing WAYYYY more than OnStar.
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"Speed, it seems to me, provides the one genuinely modern pleasure." - Aldous Huxley
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02-23-2024, 05:33 PM | #9 |
Hail to the King baby!
Drives: '19 XT4 2.0T & '22 VW Atlas 2.0T Join Date: Dec 2008
Location: Illinois
Posts: 12,172
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Been a subscriber of OnStar and XM from their onset. Find both valuable BUT we’ve never given them a credit card number EVER. Even when we leased and bought our last 2 cars we got the “they’ll extend your free trial 6 months if YOU WILL JUST GIVE THEM A CC NUMBER”.
Don’t do it!
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"Speed, it seems to me, provides the one genuinely modern pleasure." - Aldous Huxley
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02-23-2024, 05:51 PM | #10 | |
Drives: 2017 Camaro 2SS A8 Join Date: Aug 2018
Location: Petersham MA
Posts: 4,756
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Quote:
Agreed on the phone point, totally valid. But a different discussion. Since this is a Camaro forum, it’s valid to address the Camaro aspect of “privacy”… or lack thereof lol…
__________________
2017 Chevy Camaro 2SS A8 Whipple 3.0, Mast Black Label heads, Fore triple in-tank pumps, 112mm TB, LPE +52% injectors, LPE BB HPFP, 15” conversion 1059 WHP/944 WTQ, 9.48@150
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02-23-2024, 07:17 PM | #11 |
Drives: 2023 SS 1LE Sharkskin Join Date: Jun 2023
Location: MAGA MT
Posts: 282
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As far as I'm aware, my phone isn't reporting to my insurance company how fast I drive, how hard I brake, etc. Unlike Onstar.
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02-23-2024, 08:57 PM | #12 |
Drives: Ford Raptor, Chevy Camaro Join Date: Sep 2022
Location: Southwest
Posts: 5
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I went through the same thing when I cancelled my subscription. It was bad enough I was considering cancelling the CC when I was finally able to get them to stop charging me. This was my first experience with On Star and I will never make that mistake again.
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02-24-2024, 12:37 AM | #13 | |
Drives: Chevy camaro, Chevy cruze Join Date: Sep 2023
Location: Utah
Posts: 130
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Quote:
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(Previous, totalled, hit from behind 8/2023) Black 2010 Camaro 2LT, RS. 82K miles.
Blue 2023 Camaro, 3LT, RS. |
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02-24-2024, 05:18 AM | #14 |
Drives: 2021 Camaro LT1 Join Date: Sep 2020
Location: Tampa FL area
Posts: 795
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